18 years experience
in product / program management, User Interface and software application
design, eCommerce, product marketing, with an 'inventor catalyst personality'.
My strengths are strategy, rapid collection
and assessment of information, adaptability-flexibility, gentle command,
and winning others over. By nature enthusiastic and entrepreneurial, with
an attention to detail in envisioning, creating, and carrying projects
to completion. Brief
resume if you prefer.
Product & Program Manager
Websites - complete list at: http://www.wonderlane.com/websites.html
MS, Master of Science, Information Management, University Washington
Master of Science in Information Management - MSIM 2008
The Information Management Framework
Design Methods for Interaction and Systems (HCI. UI, UX)
Human Aspects of Information Systems (Human centered design)
Organization of Information Resources (Metadata, IA)
Management of Information Organizations (Business Management)
User Interface & Privacy – Independent Study TA Informatics
Information Services and Resources (Program, Product Management)
Principles of Database and Semi-Structured Data Systems (XML)
Member of the University of Washington's Architectural Commission
Representative to the UW's Educational Technology Faculty Council
Visual Basic, 2000
Bachelor of Fine Arts in Art
Painting, Filmmaking and Music
Fine Art, Literature, and Sciences
Computer Science (FORTRAN, Pascal)
Work Experience
Seattle, Washington, Dec 2006 - April 2007TA, Teaching, User Interface and Privacy
Web Tools
and Development
Introduction to fundamental web technologies with an emphasis on scripting
and programming. Includes both client and server technologies. Examines
effective information architecture for Web sites, information presentation
on Web pages, privacy policies, and Web security. (TA as
INFO 344, 5 credits)
Program Manager
Currently lead a 17 person team
-- 3 functional analyst / PMs, 7 developers (C+/C++, .NET, SQL), and 7
testers -- manage building backend functionality for Microsoft's
Windows Genuine Advantage software which allows validated Windows
users to install updates and premium content for versions of Windows (including
Vista) operating systems and applications, such as Office.
Create BRDs and write functional specifications: spec and develop business
cases for download authentication based on Active X controls over a .NET
framework. New project performs IP address filtering for India Starter
Edition English version of XP.
• Coordinate project logistics through Sharepoint services using
Microsoft's Light SDLC compliant with SOX act.
• Interview and hire new employees.
• Define and manage the 'white space' of responsibilites between
people and projects.
Product Manager
As a world wide Product Manager
in MSN blogging software worked on go to market capabilities for international
product launch April 7, 2005. Responsibilities include reviewing and identifying
policy, process, procedure, and feature improvements, drafting Code of
Conduct, MSN Safety Guiding Principles, and GTM feature documentation.
Advise on multi-cultural aspects of product release. Create world wide
mapping and recommendation of Support improvements, build information
site in Sharepoint for support teams, and advise on safety features in
product and across MSN Communities.
Many aspects of job included writing a new, clearer Code
Of Conduct for MSN Spaces, and marketing Spaces to 107.7 The End Radio
station for sponsorship of The End Fest 14 alternative music annual concert.
Test release candidate, document new features, and made recommendations
for future feature enhancements.
Senior Product Manager
UI / UX Designer
Usability Analyst
Web planning, program management, eCommerce, and marketing consulting
for all sizes of businesses and government agencies Web sites. Draft proposals,
gather requirements, establish scope, and revise existing sites and/or
design and build new sites. Gather or create content, create wireframes,
mockups, do photography and make 'look and feel' designs for use on the
Web and in marketing and branding.
Recent projects include program Web sites built for building development
companies working on revamping the largest public housing area in Washington
state, a new fitness club opening in Seattle and Tacoma, and wrote the
ecommerce development plan and created a Web eCommerce site design for
an established coffee company in Los Angeles, CA.
Recently consulted as a Usability Analyst; in this capacity I interviewed
Microsoft HR professionals and managers on the business processes and
applications they use, in order to improve their productivity and streamline
their work, through combining and redesigning Microsoft's HR propriety
software, in use worldwide, and reported on the findings.
Product Manager
UI Designer
Designed and implemented two major ecommerce sites for
Microsoft on existing Order Management /Order Processing platform (ASP).
Provide analysis of twenty eCommerce sites and process to redesign OM
5.0 interface. New interface will provide completely flexible interface
over .NET framework to upgrade more than 100 eCommerce sites, and more
easily add new tenants to highly successful eCom platform. Advised on
tools, privacy and other related issues.
https://epp.microsoft.com
https://hup.microsoft.com
Researched human interface heuristics and human to computer interaction
(HCI) for ecommerce, resulting in two reports I wrote for Microsoft, and
redesigned ecommerce flows in wireframes and mockups, and a complete redesign
of their proprietary order management software. I made recommendations
to remove backend bottlenecks with an administrative toolkit. During the
process I recommended and we conducted multiple independent usability
tests which proved the enhancement of the user experience by 32%.
Advised MSDN product management to streamline and add purchasing options
to subscription site http://msdn.microsoft.com based on BlinkIA
independent UI developers tests and comments.
Researched and documented MS.com publishing design standards for international
ecommerce UI.
Senior Systems Analyst
Program | Project Manager
Developed RapidRate the first web based application for
Washington and Oregon medical insurance Brokers and Agents to rate policies.
Web enable a 2 billion dollar a year financial firm, based in Washington,
Oregon, and Alaska.
Plan and execute successful projects to provide Internet based services
and eCommerce under budget and on deadlines. Client is Sales department;
audiences are Northwest Employers, Brokers/Agents, Providers, and Individual
Members.
Lead Web capability design and implementation projects in support of eBusiness
initiatives. Serve as a consultant to business constituents with an emphasis
on scoping, project definition, requirements formulation, solution design,
and implementation execution, and deployment though all stages of system
development life cycle, from requirements gathering, dev, Test (Q/A),
security audit, beta pilot, through launch.
Collaborate with business subject matter experts, IT staff, and eBusiness
staff in-house, arrange contacts, write RFPs (Request for Proposal), SLA’s
(Service Level Agreements), review and reword contracts, SOWs (Statement
of Work), and work assignments for outsourced projects, including UI Design,
Web application development, and web
software application and network environment Security Audits.
Supervise projects to completion. Systematically introduce change within
a well-established company, and advise on adding new technical systems
to create and deploy software, and Web based interactive documentation
processes enterprise wide.
Responsibilities:
Lead requirements and analysis efforts of design
and development of Web capabilities
Perform interactive design and Web site information architecture for Web
implementations
Test planning and leading security audit with 3rd party firms, including
developing process around online contracts and legal agreements
Hire, supervise and approve work of developers, designers, testers, network
engineers and consultant firms. Evaluate, document, and improve processes
and procedures.
Document large-scale project with RFPs, SLAs, SOWs, contracts and signatures,
work assignments, roles and relationships matrices, and postmortem evaluations.
Plan next phase: Brokers Portal; review and edit Use Cases, Visibility
Matrix.
Qualifications:
Complex systems analysis and development experience with increasingly
difficult systems. A sense of humor.
Web sites:
RapidRate Washington
RapidRate Oregon (both
secure sites)
Art Director
After the dotcom crash I moved back
to Seattle and while looking for full time employment in the web application
product management field, worked with Seattle Director Karl Krogstad on
his full-length feature film, “Great
Uncle Jimmy”.
Provide Art Direction for car action sequences using live actors, car,
digital camera, and prints. Design, paint, and lead teams of painters
on hand painting of three large murals. Scene decoration with original
art work. Documentation. Motivate crew and cast members during preparation,
filming, and demolition of sets. Shoot and alter images for KK's web site.
Principle Strategist
eCommerce Enterprise Director
Manage and advise
on new product evolution, sales, and marketing endeavors for B2C and B2C
product line (VB and COM using the Microsoft platform). Lead team of 27
employees; project managers, software engineers, design techs, and assistants,
creating eCommerce sites using the RareCSP eCommerce engine. Liaison to
executive management of client firms.
Extensive business development travel to client sites and to Rare offices
in SF, OC, Dallas.
Represent RareCSP at Microsoft functions in Redmond. Lead implementation
and $250K + up-sell to B2C client. Process designer and strategy on developer
and project manager certification program.
Sites include:
Wood Associates, Iprint's
eCommerce site and OshKosh B’Gosh’s
site. Case studies are located on the Microsoft
.net Enterprise Server site, and on the Live
Market site.
Developer Relations Manager
eCommerce Web Dev Manager
Pandesic was the largest
ecommerce ASP in the US by 2000; used a SAP backend (with Access dataload
tools, SQL databases, and VB based COM and BAPI's) for more than 100 enterprise
level e-com sites. My team and I were responsible for consulting on more
than 48 enterprise level ecommerce sites and site extensions in one year,
setting the record for 2000.
Directed a creative technical team which included 11 senior consultants
with ASP, IIS, SQL, R/3 / SAP and senior web development backgrounds to
deploy eCommerce sites. We worked with clients, merchants, site developers,
programmers, business process engineers, installs engineers, account managers,
deployment managers, web development partners and executives from client
companies.
Determined strategic development across diverse merchants’ requirements.
Managed eCommerce site development from inception to release by directing
software consultants in concert with project management teams, technical
teams, and partner or 3rd party development teams.
Insured that all merchants go live in set or reasonable time frame by
team reviews of functionality. Maintain or improve business relationships
with merchants and all 3rd party site developers. Evaluated proposals
from technical and financial basis to verify reasonability.
Oversaw general contract deals, to achieve best success both from software
design vantage and to meet revenue goals and aggressive time to market
goals. Communicated with development and senior management on status of
eCommerce sites and projects in deployment, as well as requests for functionality
and improvement. Advise marketing team and sales. Teams reviewed design
specifications and flow for usability, as well as coding sections of sites
too difficult for other developers.
Worked with program development and program management to enhance Pandesic
product. Formulate planning and project management strategies, design
solutions for project driven web site to provide best practices, code
samples, overviews, project plans, tools, and process designs. Drive tracking
databases, knowledge base, and Pandesic developer site designs.
Spearhead web developer education.
Supervise establishment of developer training, and Pandesic certified
education program. Interview, hire, and evaluate staff.
Report to Directors.
Supervised a development team, general contractors, or managed relationships
on 48 eCommerce sites.
Marketing Manager
Internet solutions technology
project manager reporting directly to CEO, spec'ing business to business,
triple-tier, eCommerce sites for several clients. Create multiple eCommerce
internet sites, such as a charity auction site. Manage, plan and create
related Internet, Extranet, and Intranet sites, to interconnect with national
distributor's databases.
Assist in sales calls to clients and potential clients. After meeting
with the client, to learn all aspects of their business needs: write a
time and budget proposal estimate, including the framework for phases,
assemble a team to plan and design the sites, write the functional spec,
and plan which software to implement, then create, implement and test
these sites as a unit.
Education of staff on internet related technology, so they can provide
leadership in achieving their company goals.
Sites included: http://www.wcollect.com,
http://www.roseannesgarage.com,
http://www.safetyandsupply.com
Project Manager
Webmaster
Marketing Manager
Manage 22 technical employees
through empowering and improving their skill sets on Web based solution
projects, implementing cutting edge technology; report directly to CEO,
CFO, Exec. VP. Product development planning and estimate project completion
dates. Allocate resources , interview candidates and employees for diverse
web-based projects, and Windows based applications.
As Webmaster plan development resources, create MPL, Seattle Community
Colleges, and other business Web sites. Build client Web sites, and Windows
based software. Update site backend with Microsoft IIS 4.0 Server, Visual
Studio 6.0 (RAD), Visual Source Safe, ASP, DHTML, database driven and
other web based software. Oversee localization of site into Japanese.
Train employees in Web design, graphics, HTML and practical cooperative
work methods. Manage C/C++, PERL, Java, Javascript, ASP, HTML 3.0/4.0,
DHTML, SQL, Oracle, middleware, Web site developers, programmers, scripters,
testers and project managers.
Define business needs, create business partnerships through events
Meet with prospective clients
Formulate PR and product advertising, research eCommerce
Started highly successful marketing /events planning group. Implement
marketing, PR, and events to drive marketing for all departments. Establish
corporate identity. Manager for two person sales team, plan direct sales
strategies. Yearly project plan, budget and implementation of Public Relations
and Marketing (events, trade shows, PR) for the fastest growing private
firm in Washington State.
These events included:
Microsoft Visual Studio 6.0 Press Release &
Programmers Comments, Sept 98
The Next 20 Years, Sept 98
Washington Software Alliance Fall Conference, Oct 98
Webgrrls International Day at Microsoft, Redmond, Oct 98
ASP Conference in Denver, Nov 98
Research Engineer
Webpage Designer
Strategic Web site planning
and user interface design for end users and internal support engineers.
Devised solutions to high demand support needs for state of the art audio,
video and multimedia streaming Internet software by using the client to
interact with Web page as the information delivery mechanism.
Estimate substantial cost savings to company by implementing method.Research
technical solutions and write documentation for 10 engineers supporting
internet software; digital RealAudio and Video Players, Encoders and RealMedia.
Beta test networked client-server software, document results, report findings
to Tech Support, QA (Test), Dev, and Program Managers.
Mentor and train employees and give presentations to professional groups.
Conceived of RealStore site, implemented by marketing department.
Improve Real websites in HTML, create forms:
RealNetworks site received one million hits every
two days
Dialup and TCP/IP networking, firewalls, plugins
Windows 3.1x, 95/NT, Mac and UNIX
Wrote 100+ knowledge base articles
Review and edit manuals
Certified Engineer
Interact with customers
regarding Adobe Photoshop, Fetch, Windows 95, Stratford Medical Database,
Games, Microsoft Office for MacOS, Windows 3.1x and 95. Escalation engineer.
Certified Microsoft Advanced Networks Engineer
(Windows 3.1.x, Win 95, NT, Novell Netware)
Certified Microsoft Windows 95 Support Engineer
Certified Adobe Photoshop Bi-Platform Technician
Manager
Graphic Artist
Video Editor
Perform diverse tasks for many
companies on a contract basis, on Macs and PCs. Companies included - MacTemps,
Handy Mac/PC, Microsoft Multimedia, JHK & Associates, Videodiscovery,
Barrett Consulting, Hitachi
Team Manager for 15 artists and animators
Learned ATT’s RIO to create 500 graphics for educational CDs
Created successful engineering proposals ($75,000+)
User interface consultant for games, consumer CDs, internet graphics
Process designer for animation and software package development
Videographer / editor
Volunteer videotaping historical sites
Redmond October 1989 - September 1993Digital Graphics Specialist
Pioneered development of graphics
processing techniques for online software. Prepared all graphics for high
visibility software development product, the Microsoft Developer's Information
(MSDN) and Technet CDs from worldwide sources.
Full autonomy for establishing procedures. Led testing for graphics content.
Manager of 4 full time and temporary assistants. Wrote white papers, and
knowledge base articles. Software Library Manager administrator.
Technical Editor for Multimedia Viewer 2.0 Manual
Gave speech "The Future of Multimedia and Online Documentation", 1993
for designers, user education specialists, programmers
Advised VP Gordon Smith on international company policy
Recruited programmers to develop graphics tools
Mentor Product Support Engineer II
Received The Microsoft Excellence Award, Graphics Business Unit,
1992
Prior Experience
Alaska & SeattleArts
Manager:
Managed 15 artists for Alaska Repertory Theatre
Art Coordinator, Art Bank:
at the Smithsonian Institution, Alaska State Council on the Arts, Arts
Alaska, galleries, theater groups, concerts and exhibitions
Art Teacher:
at universities, colleges
Advertising Designer:
at arts organizations, national magazines
Art Director, Set & Graphics Designer, Unit Production Manager:
Krogstad Studios films
Digital Graphic Designer and trainer:
Produced 9 four-color national magazines every two weeks - up to 300 pages
per issue. Worked with all aspects of the production team, designed and
edited graphics to the customer's specification. Proofed text and color
keys, scanned art and photos, screened photos, tracked ads, using Freehand,
Word, Pagemaker on MacOS.
Wildlife Photographer:
US Fish and Wildlife Service, Southcentral Alaska.
Image Editor:
for fine artists exhibitions, Seattle.
| Macromedia | Dreamweaver MX (hand scripting HTML, DHTML, Javascript), Flash MX, Freehand, Premiere |
| Adobe | Photoshop, Image Ready, PhotoAlbum |
| Ipswitch | FTP Pro Suite |
| RealNetworks | Real Media, RealPlayer, RealServer, RealVideo (also contributed to product feature development) |
| Microsoft | Office, Word, Excel, Project, Powerpoint, Visio, Outlook, Publisher, MS Messenger |
| Microsoft | Order Management (also contributed to product design and UI development 5.0) |
| Microsoft | Flash.exe (also contributed to product development v. 1.0) |
| Microsoft | Visual InterDev, Visual Studio (also contributed to product feature development v.6) |
| Microsoft | All versions of Windows Operating System (also contributed to development of Win95 GUI) |
| Apple | MacOS |
| Open Source | UNIX |
| Six Apart | Typepad |
| QUALCOMM | Eudora |
| Microsoft | Networks (Windows 3.1.x, Win 95, NT) |
| Novell | Netware |
| Google Search Engine & advertising | |
| Rational | RUP |
| Microsoft | SQL7, Database design |
| BPMS | Business Process Design |
| Ipswitch | WSFTPro |
BFA,
Bachelor of Fine Arts, Cornish INstitute of the Fine Arts
MS, Master of Science, Information Management, University Washington
Master of Science in Information Management - MSIM 2008
The Information Management Framework
Design Methods for Interaction and Systems (HCI. UI, UX)
Human Aspects of Information Systems (Human centered design)
Organization of Information Resources (Metadata, IA)
Management of Information Organizations (Business Management)
User Interface & Privacy – Independent Study TA Informatics
Information Services and Resources (Program, Product Management)
Principles of Database and Semi-Structured Data Systems (XML)
Member of the University of Washington's Architectural Commission
Representative to the UW's Educational Technology Faculty Council
Visual Basic, 2000
Bachelor of Fine Arts in Art
Painting, Filmmaking and Music
Fine Art, Literature, and Sciences
Computer Science (FORTRAN, Pascal)
| 2003 | Writing Effective Use Cases, Microsoft eCom |
| 2003 | Macromedia Flash MX Designer |
| 2002 | Macromedia Flash MX Developer |
| 2002 | Macromedia Studio MX |
| 2002 | Beginning Macromedia Flash MX |
| 2002 | Delivering Results with Rich Internet Applications |
| 2002 | Data-Driven Sites |
| 2002 | Fundamentals of ActionScript in Macromedia Flash MX |
| 2002 | Using Dreamweaver MX to Develop ASP.NET Applications |
| 2002 | Implementing HIPPA |
| 2001 | Xpedio Stellent Content Server |
| 2001 | Introduction to Medical Insurance |
| 2001 | Edward Tufte's “Presenting Data and Information” Seminar |
| 2000 | Jakob Nielsen's “Web Usability” Seminar |
| 2000 | Harry S. Dent’s SACTO Lecture, “Helping People Understand Change” |
| 2000 | Introduction to SQL 7.0, Pandesic Training |
| 2000 | Microsoft Certified Training in Visual InterDev, |
| 2000 | Pandesic Fulfillment Component Training |
| 2000 | Pandesic Developer Training |
| 1999, 2000 | Pandesic eCommerce Merchant Education (phase 1, 2) |
| 1998 | Microsoft Certified Advanced Training in Visual Studio 6.0 |
| 1996 | Certified Microsoft Advanced Networks Engineer, (Windows 3.1.x, Win 95, NT, Novell Netware) |
| 1996 | Certified Microsoft Windows 95 Support Engineer, |
| 1996 | Certified Adobe Photoshop Bi-Platform Technician |
| 1990 | First Certified bi-platform MacOS/Windows Engineer Microsoft Graphics Business Unit |
My ideal
job is to cooperatively, effectively enable creative, intelligent futurists
to envision the software and business or company of the future and bring
it into reality.
Ideal team – enthusiastic people with the ability and intelligence
to extrapolate into the future, and work for the benefit of others.
• Design and implement visionary and social economic changes
• High interest in linking television and computer technologies
