Effort
in
hours
Duration
Over
Weeks
Or
Months
Inception
Launch
Web
Lifecycle Methodology
Maintenance
Phases
| Wonderlane Studios
1
2
3
4
5
7
6
8
9
10
11
Support,
Customer Contact, and Feedback
11
Question Process Flow, Errors Lists, Product Training,
General Support Excellence Training, Network Training, Quality of Service Reviews,
verify 800 and local phone lines are up and running, verify email addresses function
correctly
Deliverables
Processes
Support and Track Customers, provide documented Feedback to Product Manager, perform processes internal to Support
Staff
Support
Managers, and Support Technicians, and Engineers, Product Manager, Project
Manager, Product Owners – Advertising
and Promotions Manager