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One Hundred and One Technical Articles written in 1996
Product: RealPlayer 4.0, RealPlayer Plus 4.0 Problem: Can I use RealPlayer 4.0 with the AOL 3.0 Web browser on Windows 95/NT? Recommended Solution: The RealPlayer 4.0 and RealPlayer Plus 4.0 are compatible with the AOL 3.0 browser for Windows 95/NT. Here are 4 steps to verify you have compatible versions of the AOL browser and Player software configured correctly. 1. Verify your computer has the correct version of the AOL browser, 3.0 2. Download and install the RealPlayer 4.0, or RealPlayer Plus 4.0 version. 3. Manually configure AOLs browser to recognize the RealPlayer 4.0 4. Test the Player; try it out on some cool files! 1. Verify upgrade to AOL 3.0 browser for Windows 95 America Online's current browser is 3.0. There are two versions of this browser, one for Windows 3.1.x, and one for Windows 95/NT. You need the Windows 95/NT version to be compatible with the 4.0 RealPlayer or Plus version. The RealPlayer and RealPlayer Plus 4.0 are currently available for Windows 95/NT (not available yet for Windows 3.1.x). Using the Windows 95 or Windows NT computer system, please download and install the 32-bit AOL 3.0 browser for Windows 95/NT for compatibility with the RealPlayer 4.0 or RealPlayer Plus. AOL members can download the Windows 95 version of the AOL 3.0 browser for free. Sign on to AOL, select the "Keyword" icon, and when the dialog box appears type the word "upgrade". The screen for the AOL 3.0 browser will come up and walk you through the upgrade steps. 2. Download and Install RealPlayer 4.0 Once you have installed AOL's browser, you will need to install the RealPlayer 4.0. To get the latest version of RealPlayer, go to the following Web site: http://www.real.com/products/Player/Playerdl.html If you are using Player Plus, you can download the latest upgrade for RealPlayer Plus from your Personal Timecast Page or from the following web site: http://www.real.com/products/Playerplus/4.0Download.html Once the file is downloaded to your hard drive, double-click on the file to start the installer. During installation of the Player, when you are asked to select a browser, choose Microsoft Internet Explorer. 3. Manually Configure the 3.0 AOL Browser Once you have installed the AOL browser and RealPlayer, manually configure the browser to automatically launch the RealPlayer whenever you click on a RealAudio or RealVideo link. Follow the steps below: A. Launch AOL 3.0 after installing the RealPlayer If a RealAudio entry does not exist in the "File Types", follow these steps: A. Click "New Type" If you have installed the RealPlayer into a different directory put your path name in the "Application used to perform action:" field or select browse, then select the path to the rvPlayer.exe application. 4. Test the Player Test your installation by pointing the AOL browser to Player Plus users may wish to try out the Plus Zone, by choosing
the Sites menu item within the Player Plus, and selecting PlusZone.
Note for Windows 3.1.x users: Topic Area: Browser Copyright ©
RealNetworks Inc. and/or its licensors, 1995 - 1997 all rights
reserved. Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: I have a comment or question for NPR. Solution: http://www.npr.org/inside/contactnpr/ Here are the answers to several common questions about NPR: Q. Why is there a delay of a few days in shows appearing on
the Web site? Q. Can I do a search of the NPR archive? Topic Area: Administration Product: PN Customer Service Question: How do I contact Progressive Network's Customer Service Department? Solution: Phone: 206-674-2650 Email: customer_service@prognet.com US Mail: Thank you. Topic Area: Administration Product: Timecast Question: How do I change my name, email address or other personal information on Timecast? Solution: http://cgi.timecast.com/plus/ From your personal page you can modify your name, email address or other personal information. To do this, choose Custom, Edit My Profile, make the changes and then choose Change My User Profile which saves the changes. From this page, you can also edit your Custom Timecast profile and preferences, including Daily Briefing choices and preferred radio station content. Topic Area: Administration Product: PN Support Question: Can you recommend a specific 3rd party product to use with RealAudio or RealPlayer? Solution: We recommend you contact the manufacturer directly for more information about their products or read current reviews and consumer comparisons of similar products. Topic Area: Administration Product: PN Support Question: How do I become a beta tester for the next version of the Player? Solution: The beta program for the Player is open to all. To test the beta, download it when it is available. Unfortunately, the next version of the Player is not yet in beta test. The most current release version of the Player product line is RealPlayer 4.0. If you want to get a copy of this, please visit the following Web page: http://www.real.com/products/Player/get.html Topic Area: Administration Product: Timecast Question: How do I unsubscribe from the Timecast Times? Solution: Topic Area: Administration Product: RealAudio Player 2.0 Question: When trying to listen to the 'play here', the Macintosh version of the RealAudio Player 2.0 tries to download a .ram file. Solution: There are two ways to reconfigure the browser. One is to reinstall the RealAudio Player; the installation process will automatically configure the browser for you. The second is to manually configure the browser. To manually configure the web browser, follow these steps: 1) Start Netscape Navigator and select the General Preferences menu items from the Options menu. 2) Select the tab "Helpers" 3) When the Helper Application window opens, select the New button and enter the following information in the appropriate box: Description: RealAudio 4) Press the "Application" radio button and find the directory that the RealAudio Player was installed (the default is the RealAudio folder on your startup volume) then select the RealAudio Player as the application to launch. 5) Select "PNRM" in the "File type" pull-down menu. 6) Select OK. You may also have to manually configure the Plugin for the RealAudio Player: 1) Start Netscape Navigator and select the General Preferences menu items from the Options menu. 2) Select the tab "Helpers". 3) When the Helper Application window opens, select the New button and enter the following information in the appropriate box: Description: audio/x-pn-realaudio 4) Press the "Plug-in" radio button and select the RealAudio Plugin in the pull-down menu. 5) Select OK. If, after having reinstalled the RealAudio Player or reconfiguring the browser for the RealAudio Player, the browser continues to have problems launching RealAudio, you should rebuild the desktop file. To rebuild the desktop file on a Macintosh, shut the system off, then start it up, holding down the Option and Command keys. Topic Area: Browser Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I installed RealPlayer 4.0 but when using RealPlayer with Microsoft Internet Explorer 3.0, it causes various error messages or launches version 2.1 of RealAudio. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Start the elimination process by removing all RealAudio software from the system by deleting the "raPlayer" and "real" directories, and any other files related to these applications. These are detailed as follows: In C:\RAPLAYER (or the directory specified during the installation):
In C:\REAL\PLAYPLUS In C:\WINDOWS directory: In C:\WINDOWS\SYSTEM directory: In C:\WINDOWS\HELP directory: If you installed the RealAudio Plug-In, then in the plug-in
directory of your browser: After file removal is done, reinstall RealPlayer or RealPlayer Plus 4.0 using the most current release. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To get the current version of RealPlayer Plus, please visit the following Web site: http://www.real.com/products/Playerplus/4.0Download.html or from within the RealPlayer Plus Sites menu item, choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. Once the file is downloaded to your system, run it to start the installation process.
Topic Area: Browser Product: RealAudio Player 3.0, RealAudio Player Plus Question: How do I configure the Macintosh RealAudio Player to play rather than download a .ram file. Solution: There are two ways to reconfigure the browser. One is to reinstall the RealAudio Player; the installation process will automatically configure the browser for you. The second is to manually configure the browser. To manually configure the web browser, follow these steps: 1. Start Netscape Navigator from the Options menu select the
General Preferences option. Description: RealAudio 4. Press the "Application" radio button and find the directory
that the RealAudio Player was installed (the default is the
RealAudio folder on your startup volume) then select the RealAudio
Player as the application to launch. You may also have to manually configure the Plugin for the RealAudio Player: 1. Start Netscape Navigator from the Options menu select the
General Preferences option. Description: audio/x-pn-realaudio 4. Press the "Plug-in" radio button and select the RealAudio
Plugin in the pull-down menu. If, after having reinstalled the RealAudio Player or reconfiguring
the browser for the RealAudio Player, the browser continues
to have problems launching RealAudio, you should rebuild the
desktop file. To rebuild the desktop file on a Macintosh, shut
the system off, then start it up, holding down the Option and
Command keys. Topic Area: Browser Product: RealAudio Player 2.0 Question: When I try to install the RealAudio Player 2.0 it says "Can't find airmos.exe" Solution: There are two possible solutions to this. One is to reinstall the browser and then reinstall the RealAudio Player. The second is to click the Cancel button during the RealAudio installation, launch your system's current browser, and reinstall the RealAudio Player. Either of these options will allow the RealAudio Player to run through the code that configures the browser helper. It is possible that you will need to manually configure the browser helpers for the RealAudio Player after installation if the default browser is not found during this process. Manual configuration procedure for Netscape Navigator: Note that most browsers have helper preferences that the user can manually configure. Topic Area: Browser Product: RealAudio Player 3.0, RealAudio Player Plus Question: I have installed RealAudio Player 3.0 or RealAudio Player Plus 3.0 on a system with Microsoft's Internet Explorer 3.0x and I'm getting various error messages from my Player. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Start by removing all RealAudio software from the system by deleting the "raPlayer" directory; this is detailed as follows: In C:\RAPLAYER (or the directory specified during the installation): RAPLAYER.EXE In C:\WINDOWS directory: RAUNINST.EXE In WINDOWS\SYSTEM directory: RA32.DLL In WINDOWS\HELP directory: RAPLAYER.HLP If you installed the RealAudio Plug-In, then in the Plug-in directory of your browser: NPRA32.DLL If you installed the RealAudio Xtra Shockwave Plug-In, then
in the Plug-in/np32dsw directory of your RAXTRA.X32
Topic Area: Browser Product: Timecast Question: How do I add a RealAudio Site to the Timecast Site Directory? Solution: To add a site to this page, go to Timecast's Site Directory page, http://www.timecast.com/fsiteguide.html, and click on "Add A Link" in the left-hand frame. Fill out the resulting form, and click the submit button. Topic Area: Directions To Product: RA Encoder 3.0 Question: My ISP uses a RealAudio 1.0 or 2.0 Server. Where can I get a RealAudio 1.0 or 2.0 Encoder, my ISP only provides a 1.0 or 2.0 Server. Solution: The RealAudio 3.0 Encoder has ten encoding algorithms, including the original RA 1.0 algorithm, 14.4, and the RA 2.0 algorithm, 28.8. Thus, the 3.0 Encoder can be used to create 14.4 RA or 28.8 RA files. The RealAudio 1.0 Server can serve 14.4 RA files. The 2.0 version of the Server can serve both 14.4 RA and 28.8 RA files. If you are renting RealAudio streams from an ISP, and need
to use the live Encoder, contact your ISP to use theirs. The
3.0 Encoder cannot be used in conjunction with the RealAudio
2.0 Server to serve live streams. Note that the 1.0 Encoder
cannot do Live Streams. Topic Area: Directions To Product: RA Encoder 2.0 Question: Is there a way to translate or convert sound files to a RealAudio file? Solution: The RealAudio Encoder is available from our Web site at the following URL: http://www.realaudio.com/products/encoder.html#download Documentation for the Encoder is available at: http://www.realaudio.com/help/encoder/index.html Topic Area: Directions To Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive an "Expired" error message on RealPlayer 4.0 or RealPlayer Plus 4.0, even after reinstalling the 4.0 version. Solution: Performing a clean install removes any old RealPlayer components from your system, including the Player's preferences file. This will help verify that your Player is correctly installed and eliminates possible errors due to older libraries, and other components in use. To delete all Player components from your Macintosh, perform
the following steps: To reinstall the Player, restart your computer with only the
System 7.x Extensions. To verify you are using these system
extensions: This will temporarily disable non-essential extensions which may conflict with software installation. The system will now have only the standard set of Apple's features and extensions turned on, including Internet connectivity. This enables the Player installer to complete the part of the installation procedure which takes you to content on the Internet. Once you have restarted with System 7.x Extensions only, run the Player installer. After you have finished successfully you may wish to rebuild your desktop file. Apple recommends that you rebuild the desktop file after you install new software. To rebuild the desktop file, hold down the "Command" and "Option" keys while you restart the computer. Keep the keys held down until you see an alert reading "Are you sure you want to rebuild the desktop file on the disk "nameofhardrive"?" Release the keys and click "OK". This process may take several minutes. If you wish to return to the custom set of extensions you were using before you installed the Player, select your saved custom Extension Set in the Extension Manager. Finally, reinstall the RealPlayer or RealPlayer Plus 4.01. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To redownload the RealPlayer Plus, within the RealPlayer Plus Sites menu item choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. You can also download RealPlayer Plus from the following Web site: http://www.real.com/products/Playerplus/4.0Download.html We regret any frustration this may have caused you. Should installing the Player present further difficulties,
please provide more detailed information to Progressive Networks
Technical Support Engineers at:
Topic Area: Directions To Product: RealAudio Player Plus Question: How do I get a boxed copy of the RealAudio Player Plus 3.0 when I upgrade from 2.1 to 3.0? Solution: If you purchased the boxed copy of the 2.1 RealAudio Player Plus through the Web, send email to customer_service@prognet.com. We will bill the shipping and handling charges to the original credit card number used to purchase Player Plus. If you purchased through other means, such as from a retail
outlet or mail order, call Topic Area: Directions To Product: RealAudio Player 2.0 Question: How do I play sound files sent to Eudora as attachments? Solution: Eudora saves attached files to the attachments folder/directory. To play a sound file, start the RealAudio Player. From the File menu, select Open. Navigate to the Attachments folder/directory within the Open File dialog box, and select the file you wish to play. Click on the Open button, and the file should play. Topic Area: Directions To Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: 1. Download the RealAudio Player.
From the RealAudio Web site click Download RealAudio Player
3.0 and follow the 2. Decompress and untar the downloaded file. A. Change directories to the directory that contains the downloaded file. B. To display the filename of the downloaded file, type: ls C. Type the following command: zcat filename | tar xvf - where filename is the name of the downloaded file. The above command decompresses the file and creates a directory
called raPlayer
raPlayer welcome.ra 4. Verify your Player's ability to access a file over the Internet,
by clicking Open Location 5. Add the RealAudio Player to your path: A. If you are using the csh or tsch shell, add the following
command to your .cshrc set path=($path $HOME/raPlayer3.0) B. If you are using the ksh, bash, or bsh shell, add the following
command to your PATH=$PATH":$HOME/raPlayer3.0" 6. Verify that the path is setup correctly, type the following
command from your home which raPlayer The directory where you installed the RealAudio Player should be displayed. If this does not work, consult your system administrator for help in setting up your path. 7. Configure your web browser to use RealAudio Player when you click a RealAudio link. Netscape 2.0 A. If you are not already in the raPlayer3.0 directory, change directories to that directory. B. Type the following commands: cat Mailcap >> $HOME/.mailcap C. Make sure that your web browser points to your .mailcap and .mime.types files. D. In Netscape, choose General Preferences from the Options menu. Then choose Helpers. E. The Personal Types File box should contain the directory location of your .mime.types file. The Personal Mailcap File box should contain the directory location of your .mailcap file. These files are typically located in your home directory. Netscape 3.0 B. Click the New... button. A dialog box appears. C. Enter the following information at the appropriate prompt: Description: RealAudio Player 3.0 Handle by: check the Application box and enter: raPlayer %s D. Save the new Helper information and exit the dialog box. Mosaic The Mosaic browser searches for the .mime.types and .mailcap
files in your 8. Verify that the browser is configured correctly by clicking
the home button (located on 9. Make sure that your web browser is included in your path. A. If you have a Netscape browser, type: netscape & If you have a Mosaic browser, type: mosaic & Your web browser should start. B. If your web browser doesn't start, add the browser to your path. 10. Log out of your desktop and log in again. This ensures
that all applications on the
Product: RealAudio Player Plus Question: How do I use the Scan, Presets, and Saving features of the Player Plus 2.1 or Player Plus 3.0? Solution: http://www.real.com/help/Player/winplus3.0/index.html All the options for the Player are explained here, and apply to the Player Plus 3.0 as well. Topic Area: Documentation Product: RealAudio Player Plus Question: What is the License Agreement for the RealAudio Player Plus 2.1? Solution: LICENSE AGREEMENT FOR THE REALAUDIO PLAYER PLUS IMPORTANT -- READ CAREFULLY: By clicking on the "Next" button or by opening the sealed packet(s) to make and utilize copies of the RealAudio Player Plus and accompanying software ("Software"), Licensee agrees to be bound by the terms of this License Agreement ("Agreement"). If Licensee does not agree to the terms of this Agreement, Licensee must promptly destroy all copies of the Software and accompanying documentation ("Documentation"), and obtain a full refund from Progressive Networks, Inc. I. GRANT OF LICENSE: Progressive Networks, Inc. ("PN") hereby grants to Licensee a non-exclusive license to use the Software and Documentation on the following terms: Licensee may: (i) use the Software on any single computer; (ii) use the Software on a second computer so long as the first and second computers are not used simultaneously; (iii) copy the Software for archival purposes, provided any copy must contain all of the original Software's proprietary notices. Licensee may not: (i) permit other individuals to use the Software
except under the terms listed above; (ii) modify, translate,
reverse engineer, decompile, disassemble (except to the extent
that this restriction is expressly prohibited by law), or create
derivative works based upon the Software or Documentation; (iii)
copy the Software or Documentation (except for back-up II. SOFTWARE: If Licensee receives the first copy of the Software electronically, and a second copy on media, the second copy may be used for archival purposes only. This license does not grant Licensee any right to any enhancement or update. III. TITLE: Title, ownership rights, and intellectual property rights in
and to the Software and Documentation shall remain in PN and/or
its suppliers. The Software is protected by the copyright laws
of the United States and international copyright treaties. Title,
ownership rights, and intellectual property rights in and to
the content accessed through the Software, including the IV. LIMITED WARRANTY: PN warrants that for a period of ninety (90) days from the
date of acquisition, the Software, if operated as directed,
will substantially achieve the functionality described in the
Documentation. PN does not warrant, however, that Licensee's
use of the Software will be uninterrupted or that the operation
of the Software will be error-free or secure. PN also warrants
that V. CUSTOMER REMEDIES: PN's sole liability for any breach of this warranty shall be,
in PN's sole discretion: (i) to replace Licensee's defective
media; or (ii) to advise Licensee how to achieve substantially
the same functionality with the Software as described in the
Documentation Repaired, corrected or replaced Software and Documentation
shall be covered by this limited warranty for the period remaining
under the warranty that covered the original Software, or if
longer, for thirty (30) days after the date PN either shipped
to NO OTHER WARRANTIES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, PN AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED VI. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN
TORT, CONTRACT OR OTHERWISE, SHALL PN OR ITS SUPPLIERS OR RESELLERS
BE LIABLE TO LICENSEE OR ANY OTHER PERSON FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER
INCLUDING, WITHOUT LIMITATION, VII. INDEMNIFICATION Licensee represents and warrants that it will utilize the "Selective
Record" feature only for data for which Licensee has obtained
all necessary clearances and permissions. Licensee assumes the
entire risk resulting from its breach of this warranty, and
VIII. TERMINATION: This license shall terminate automatically if Licensee fails to comply with the limitations described in this license. On termination, Licensee must destroy all copies of the Software and Documentation. IX. U.S. GOVERNMENT RESTRICTED RIGHTS AND EXPORT RESTRICTIONS: The Software is provided with RESTRICTED RIGHTS. Use, duplication,
or disclosure by the Government is subject to restrictions as
set forth in subparagraph (c)(1)(ii) of The Rights in Technical
Data and Computer Software clause of DFARS 252.227-7013 or X. GOVERNING LAW; ATTORNEYS FEES: This agreement shall be governed by the laws of the State of Washington and Licensee further consents to jurisdiction by the state and federal courts sitting in the State of Washington. If either PN or Licensee employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees. XI. ENTIRE AGREEMENT: This agreement constitutes the complete and exclusive agreement between PN and Licensee with respect to the subject matter hereof, and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein. This agreement may not be modified except in a writing duly signed by an authorized representative of PN and Licensee. THE ACCEPTANCE OF ANY PURCHASE ORDER PLACED BY LICENSEE IS EXPRESSLY MADE CONDITIONAL ON THE CONSENT OF LICENSEE TO THE TERMS SET FORTH HEREIN. Topic Area: Documentation Product: RealAudio Player 3.0 Question: What is the License Agreement for the RealAudio Player 3.0? Solution: LICENSE AGREEMENT FOR THE REALAUDIO IMPORTANT -- READ CAREFULLY: By clicking on I. GRANT OF LICENSE: Progressive Networks Inc. ("PN") hereby grants to Licensee may: (i) use the Software on any single Licensee may not: (i) permit other individuals to use II. SOFTWARE: If Licensee receives the first copy of the Software III. TITLE: Title ownership rights and intellectual property rights IV. LIMITED WARRANTY: PN warrants that for a period of ninety (90) days from V. CUSTOMER REMEDIES: PN's sole liability for any breach of this warranty shall Repaired corrected or replaced Software and NO OTHER WARRANTIES: TO THE MAXIMUM VI. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO VII. INDEMNIFICATION Licensee represents and warrants that it will utilize VIII. TERMINATION: This license shall terminate automatically if Licensee IX. U.S. GOVERNMENT RESTRICTED RIGHTS The Software is provided with RESTRICTED X. GOVERNING LAW; ATTORNEYS FEES: This agreement shall be governed by the laws of the XI. ENTIRE AGREEMENT: This agreement constitutes the complete and
Topic Area: Documentation Product: RealVideo Encoder 4.0 beta Question: Where do I find the cevents compiler in RealVideo Encoder 4.0 beta? Solution: In order to compile synchronized multimedia files, you will need the cevent32.dll (or cevent.dll). This file can be found in the new RMMerge tool which is installed with the RealVideo Encoder 4.0 beta. RMMerge.exe, in conjunction with the rmevents.dll, replaces the old cevents.exe or cevent32.dll files. For more information regarding the RMMerge tool, please see the RealVideo Encoder 4.0 beta release notes located in the Technical Support Library at: http://www.real.com/help/library Topic Area: Encoder Configuration Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: When playing an RA file with the Player, I get "Error 19: An error occurred while trying to connect to the RealAudio Server" Solution: RealAudio Player 3.0 and RealPlayer 4.0 automatically select the most efficient mode of network transport, Multicast, UDP, or TCP, by default. Either get the final release of the Player or try manually switching from UDP to TCP in the Preferences dialog box. The following are instructions on switching to TCP only. Open the Player or Player Plus from the RAPlayer folder, from the menu items choose View, Preferences, Transport. Click on the radio button which reads "Use Specified Transports", choose the button, "Specify Transports", click on "Attempt to Use TCP for all content" so there is an X in it. Click on the OK button at the bottom of the Preferences dialog box. Then play a file over the Internet. If this does not work, contact your System Administrator or ISP to create a proxy. For further information on firewalls and how they can work in conjunction with RealAudio, query in our Ask the Pros Knowledgebase on firewall at: http://service.realaudio.com/kb/ Thank you for using RealAudio. Topic Area: Firewalls Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: Why do I receive no sound, various errors or continuous buffered play when trying to play RA, RM, or RAM files remotely on the Internet? Solution: To test this yourself , you should first determine whether or not the Player can play a local RA or RM file, such as thankyou.ra or thankyou.rm, which was copied to the system's hard drive when the Player was installed. In order to play this file: 1. Open your RealAudio Player or RealPlayer. If you can play this local .RA or .RM clip from the local hard drive without an error, but when you attempt to play a remote file across the Internet, you hear no sound, or you receive error messages such as : Error 1 This demonstrates that your computer is behind a security system, called a firewall. To resolve this, please contact your Internet Service Provider, ISP, or Network Administrator to obtain a proxy setting which you can use to configure your Player to access RealAudio and/or RealVideo content. To configure the RealPlayer for a proxy setting: 1. Open the Player. For more information about firewalls, see the firewall pages at: http://www.real.com/help/firewall/user.html You may receive an error for other reasons, for more information on the error, see the error pages at: http://www.real.com/help/errors/index.html For more information regarding firewalls, proxys, or troubleshooting, you can query our Technical Support Knowledge Base, using keywords, such as firewall, proxy, or troubleshooting at: http://service.real.com/kb/
Topic Area: Firewalls Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive an Error 18: Invalid Socket error, when I attempt to play an RA/RM file with RealPlayer or RealPlayer Plus 4.0. Solution: In order to determine whether or not the system is behind a firewall, you should first determine whether or not RealPlayer can play a local RA or RM file. One such file is thankyou.rm, which was copied to the system's hard drive when RealPlayer was installed. In order to play this file: 1. Open your RealPlayer. If you can play this local .RM clip from the local hard drive without an error, it demonstrates that this error is most likely due to a networking firewall. To resolve this error, set the proxy setting in the RealPlayer. The first step in doing this is to get a proxy setting. If you are using an ISP, or Internet Service Provider, to connect to the Internet, you can get this value from them. To configure the RealPlayer for a proxy setting: 1. Open RealPlayer For more information about firewalls, see the firewall pages at: http://www.real.com/help/firewall/user.html Topic Area: Firewalls Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: 1. Download the RealAudio Player. From the RealAudio Web site click Download RealAudio Player
3.0 and follow the 2. Decompress and untar the downloaded file. A. Change directories to the directory that contains the downloaded file. B. To display the filename of the downloaded file, type: ls C. Type the following command: zcat filename | tar xvf - where filename is the name of the downloaded file. The above command decompresses the file and creates a directory
called raPlayer
raPlayer welcome.ra 4. Verify your Player's ability to access a file over the Internet,
by clicking Open Location 5. Add the RealAudio Player to your path: A. If you are using the csh or tsch shell, add the following
command to your .cshrc set path=($path $HOME/raPlayer3.0) B. If you are using the ksh, bash, or bsh shell, add the following
command to your PATH=$PATH":$HOME/raPlayer3.0" 6. Verify that the path is setup correctly, type the following
command from your home which raPlayer The directory where you installed the RealAudio Player should
be displayed. If this 7. Configure your web browser to use RealAudio Player when you click a RealAudio link. Netscape 2.0 A. If you are not already in the raPlayer3.0 directory, change
directories to B. Type the following commands: cat Mailcap >> $HOME/.mailcap C. Make sure that your web browser points to your .mailcap
and D. In Netscape, choose General Preferences from the Options
menu. Then E. The Personal Types File box should contain the directory
location of your Netscape 3.0 B. Click the New... button. A dialog box appears. C. Enter the following information at the appropriate prompt: Description: RealAudio Player 3.0 Handle by: check the Application box and enter: raPlayer %s D. Save the new Helper information and exit the dialog box. Mosaic The Mosaic browser searches for the .mime.types and .mailcap
files in your 8. Verify that the browser is configured correctly by clicking
the home button (located on 9. Make sure that your web browser is included in your path. A. If you have a Netscape browser, type: netscape & If you have a Mosaic browser, type: mosaic & Your web browser should start. B. If your web browser doesn't start, add the browser to your path. 10. Log out of your desktop and log in again. This ensures
that all applications on the
Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: How do I do a "clean install" of the MacOS based Player or Player Plus to verify correct installation of the Player? Solution: To delete all Player components from your Macintosh, perform
the following steps: To reinstall the Player, restart your computer with only the
System 7.x Extensions. To verify you are using these system
extensions: This will temporarily disable non-essential extensions which may conflict with software installation. The system will now have only the standard set of Apple's features and extensions turned on, including Internet connectivity. This enables the Player installer to complete the part of the installation procedure which takes you to content on the Internet. Once you have restarted with System 7.x Extensions only, run the Player installer. After you have finished successfully you may wish to rebuild your desktop file. Apple recommends that you rebuild the desktop file after you install new software. To rebuild the desktop file, hold down the "Command" and "Option" keys while you restart the computer. Keep the keys held down until you see an alert reading "Are you sure you want to rebuild the desktop file on the disk "nameofhardrive"?" Release the keys and click "OK". This process may take several minutes. If you wish to return to the custom set of extensions you were using before you installed the Player, select your saved custom Extension Set in the Extension Manager. Should installing the Player present difficulties, please provide
more detailed information to Progressive Networks Technical
Support Engineers at: Topic Area: Installation Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: Cannot find installer for RealAudio or RealPlayer/Player Plus after downloading it. Solution: With regards to downloading the Player/Player Plus or RealPlayer/RealPlayer Plus, the same thinking applies. After downloading, navigate to the directory you chose, and double click on the file name to start the installation process. If you cannot remember where this directory is located, you can search for the file. Below is a list of RealAudio and Real product file names: · RA16_201.EXE Windows 3.1/16-bit 2.0 Player Netscape and other browsers often have a default directory
for downloads. You can adjust this preference in the Options
(or similar) menu. Always remember to specify a directory that
is easy to remember and navigate to. Topic Area: Installation Product: RealAudio Player 3.0,RealPlayer 4.0,RealAudio Player Plus, RealPlayer Plus 4.0 Question: Receive "Cannot launch setup.pif" message when launching RealAudio 2.0, 3.0, or RealPlayer 4.0 installer Solution: Download problems can be caused by anti-virus software, screensavers, or other memory-resident software. When attempting to download or install the Player, you should temporary disable these programs. When attempting to download the Player, if your system becomes disconnected during the download process, this is most likely related to network congestion. If your system becomes disconnected more than a couple times, wait until the Internet is less active and attempt the download at another hour of the day. The cause, however, could be that the connection to your ISP (Internet Service Provider) may not be stable, and in that case contact them directly to resolve this issue. If you are experiencing difficulty downloading the Player or Player Plus installer to your hard drive try the following steps: 1. Temporarily disable anything you may have running in the background which may be causing a disconnection, such as anti-virus software or screensavers. Software running in the background can be disabled though the following means: Move applications listed in your Startup folders to another folder, and restart the computer. Remark out any unnecessary applications listed in your autoexec.bat, and restart the computer. 2. Then, using the context sensitive menu, save the Player or PlayerPlus installer to your hard drive. To do this: Right mouse click on the download location and choose "Save Link As" from the menu items which appear, and save the Player installer to your hard drive. If downloading continues to present difficulty, please contact technical support from the following Web site: http://service.real.com/contact/email.htm Topic Area: Installation Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: http://www.realaudio.com/help/Player/unix3.0/index.html Thanks for using RealAudio! Topic Area: Installation Product: RealAudio Player Plus Question: How do you install the Windows 3.1x 16-bit Player Plus on Win 95 to be compatible with 16-bit winsocks? Solution: VI. MANUAL INSTALLATION Use these instructions if you are running a 32-bit Windows operating system, such as Windows 95, and you want to install 16-bit applications from the RealAudio Player Plus CD-ROM. We strongly advise that you use a World Wide Web browser and RealAudio Player Plus designed for your operating system. Some features of the RealAudio Player Plus will not work properly with a 16-bit World Wide Web browser and a 32-bit RealAudio Player Plus. Viewing CD Contents in Windows 95 To look at the contents of the CD, do the following: CD Contents * RealAudio Player Plus, Windows 3.1x (16-bit) Topic Area: Installation Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive "expired" message after reinstalling it with a fresh download of the RealPlayer 4.0 or RealPlayer Plus 4.0 version. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Delete the following files: In C:\RAPLAYER (or the directory specified during the installation):
In C:\REAL\PLAYPLUS In C:\WINDOWS directory: In C:\WINDOWS\SYSTEM directory: In C:\WINDOWS\HELP directory: If you installed the RealAudio Plug-In, then in the plug-in
directory of your browser: Finally, reinstall the RealPlayer or RealPlayer Plus 4.01. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To redownload the RealPlayer Plus, within the RealPlayer Plus Sites menu item choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. You can also download RealPlayer Plus 4.01 from the following Web site: http://www.real.com/products/Playerplus/4.0Download.html We regret any frustration this may have caused you. Should installing the Player present further difficulties,
please provide more detailed information to Progressive Networks
Technical Support Engineers at:
Topic Area: Installation Product: RealAudio Player 3.0 Question: When attempting to install the Irix version of RealAudio, I cannot uncompress the Irix installer. Solution: The IRIX RealAudio Player 3.0 installation program uses a command called 'zcat' to decompress the downloaded file. If your system does not have 'zcat' installed, you can also use the 'uncompress' command. If you are still unsuccessful using either of these commands, verify that the file has not become corrupted during download. In order to verify that the file is not corrupted, enter the following command: sum v30_irix53.tar.Z The file name within this command should match the name of the file that you downloaded. This command computes a checksum on the file. You should get these numbers if the file has not been corrupted during download: 46485 1585 v30_irix53.tar.Z If the above number do not match, please download a new copy of the file and try again.
Topic Area: Installation Product: RealAudio Player 2.0 Question: CRC errors occur when I try to load the RealAudio Player. Solution: The solution to this is to get another copy of the RealAudio Player. To speed this process, I have attached the RealAudio Player to this email message. Topic Area: Installation Product: RealPlayer 4.0 Question: I installed RealPlayer/Player Plus 4.0 on Windows 95/NT and but when I Iaunch the Player, it runs version 2.1 of the RealAudio Player. Solution: | ||||||||||||||||
