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One Hundred and One Technical Articles written in 1996
Product: RealPlayer 4.0, RealPlayer Plus 4.0 Problem: Can I use RealPlayer 4.0 with the AOL 3.0 Web browser on Windows 95/NT? Recommended Solution: The RealPlayer 4.0 and RealPlayer Plus 4.0 are compatible with the AOL 3.0 browser for Windows 95/NT. Here are 4 steps to verify you have compatible versions of the AOL browser and Player software configured correctly. 1. Verify your computer has the correct version of the AOL browser, 3.0 2. Download and install the RealPlayer 4.0, or RealPlayer Plus 4.0 version. 3. Manually configure AOLs browser to recognize the RealPlayer 4.0 4. Test the Player; try it out on some cool files! 1. Verify upgrade to AOL 3.0 browser for Windows 95 America Online's current browser is 3.0. There are two versions of this browser, one for Windows 3.1.x, and one for Windows 95/NT. You need the Windows 95/NT version to be compatible with the 4.0 RealPlayer or Plus version. The RealPlayer and RealPlayer Plus 4.0 are currently available for Windows 95/NT (not available yet for Windows 3.1.x). Using the Windows 95 or Windows NT computer system, please download and install the 32-bit AOL 3.0 browser for Windows 95/NT for compatibility with the RealPlayer 4.0 or RealPlayer Plus. AOL members can download the Windows 95 version of the AOL 3.0 browser for free. Sign on to AOL, select the "Keyword" icon, and when the dialog box appears type the word "upgrade". The screen for the AOL 3.0 browser will come up and walk you through the upgrade steps. 2. Download and Install RealPlayer 4.0 Once you have installed AOL's browser, you will need to install the RealPlayer 4.0. To get the latest version of RealPlayer, go to the following Web site: http://www.real.com/products/Player/Playerdl.html If you are using Player Plus, you can download the latest upgrade for RealPlayer Plus from your Personal Timecast Page or from the following web site: http://www.real.com/products/Playerplus/4.0Download.html Once the file is downloaded to your hard drive, double-click on the file to start the installer. During installation of the Player, when you are asked to select a browser, choose Microsoft Internet Explorer. 3. Manually Configure the 3.0 AOL Browser Once you have installed the AOL browser and RealPlayer, manually configure the browser to automatically launch the RealPlayer whenever you click on a RealAudio or RealVideo link. Follow the steps below: A. Launch AOL 3.0 after installing the RealPlayer If a RealAudio entry does not exist in the "File Types", follow these steps: A. Click "New Type" If you have installed the RealPlayer into a different directory put your path name in the "Application used to perform action:" field or select browse, then select the path to the rvPlayer.exe application. 4. Test the Player Test your installation by pointing the AOL browser to Player Plus users may wish to try out the Plus Zone, by choosing
the Sites menu item within the Player Plus, and selecting PlusZone.
Note for Windows 3.1.x users: Topic Area: Browser Copyright ©
RealNetworks Inc. and/or its licensors, 1995 - 1997 all rights
reserved. Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: I have a comment or question for NPR. Solution: http://www.npr.org/inside/contactnpr/ Here are the answers to several common questions about NPR: Q. Why is there a delay of a few days in shows appearing on
the Web site? Q. Can I do a search of the NPR archive? Topic Area: Administration Product: PN Customer Service Question: How do I contact Progressive Network's Customer Service Department? Solution: Phone: 206-674-2650 Email: customer_service@prognet.com US Mail: Thank you. Topic Area: Administration Product: Timecast Question: How do I change my name, email address or other personal information on Timecast? Solution: http://cgi.timecast.com/plus/ From your personal page you can modify your name, email address or other personal information. To do this, choose Custom, Edit My Profile, make the changes and then choose Change My User Profile which saves the changes. From this page, you can also edit your Custom Timecast profile and preferences, including Daily Briefing choices and preferred radio station content. Topic Area: Administration Product: PN Support Question: Can you recommend a specific 3rd party product to use with RealAudio or RealPlayer? Solution: We recommend you contact the manufacturer directly for more information about their products or read current reviews and consumer comparisons of similar products. Topic Area: Administration Product: PN Support Question: How do I become a beta tester for the next version of the Player? Solution: The beta program for the Player is open to all. To test the beta, download it when it is available. Unfortunately, the next version of the Player is not yet in beta test. The most current release version of the Player product line is RealPlayer 4.0. If you want to get a copy of this, please visit the following Web page: http://www.real.com/products/Player/get.html Topic Area: Administration Product: Timecast Question: How do I unsubscribe from the Timecast Times? Solution: Topic Area: Administration Product: RealAudio Player 2.0 Question: When trying to listen to the 'play here', the Macintosh version of the RealAudio Player 2.0 tries to download a .ram file. Solution: There are two ways to reconfigure the browser. One is to reinstall the RealAudio Player; the installation process will automatically configure the browser for you. The second is to manually configure the browser. To manually configure the web browser, follow these steps: 1) Start Netscape Navigator and select the General Preferences menu items from the Options menu. 2) Select the tab "Helpers" 3) When the Helper Application window opens, select the New button and enter the following information in the appropriate box: Description: RealAudio 4) Press the "Application" radio button and find the directory that the RealAudio Player was installed (the default is the RealAudio folder on your startup volume) then select the RealAudio Player as the application to launch. 5) Select "PNRM" in the "File type" pull-down menu. 6) Select OK. You may also have to manually configure the Plugin for the RealAudio Player: 1) Start Netscape Navigator and select the General Preferences menu items from the Options menu. 2) Select the tab "Helpers". 3) When the Helper Application window opens, select the New button and enter the following information in the appropriate box: Description: audio/x-pn-realaudio 4) Press the "Plug-in" radio button and select the RealAudio Plugin in the pull-down menu. 5) Select OK. If, after having reinstalled the RealAudio Player or reconfiguring the browser for the RealAudio Player, the browser continues to have problems launching RealAudio, you should rebuild the desktop file. To rebuild the desktop file on a Macintosh, shut the system off, then start it up, holding down the Option and Command keys. Topic Area: Browser Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I installed RealPlayer 4.0 but when using RealPlayer with Microsoft Internet Explorer 3.0, it causes various error messages or launches version 2.1 of RealAudio. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Start the elimination process by removing all RealAudio software from the system by deleting the "raPlayer" and "real" directories, and any other files related to these applications. These are detailed as follows: In C:\RAPLAYER (or the directory specified during the installation):
In C:\REAL\PLAYPLUS In C:\WINDOWS directory: In C:\WINDOWS\SYSTEM directory: In C:\WINDOWS\HELP directory: If you installed the RealAudio Plug-In, then in the plug-in
directory of your browser: After file removal is done, reinstall RealPlayer or RealPlayer Plus 4.0 using the most current release. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To get the current version of RealPlayer Plus, please visit the following Web site: http://www.real.com/products/Playerplus/4.0Download.html or from within the RealPlayer Plus Sites menu item, choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. Once the file is downloaded to your system, run it to start the installation process.
Topic Area: Browser Product: RealAudio Player 3.0, RealAudio Player Plus Question: How do I configure the Macintosh RealAudio Player to play rather than download a .ram file. Solution: There are two ways to reconfigure the browser. One is to reinstall the RealAudio Player; the installation process will automatically configure the browser for you. The second is to manually configure the browser. To manually configure the web browser, follow these steps: 1. Start Netscape Navigator from the Options menu select the
General Preferences option. Description: RealAudio 4. Press the "Application" radio button and find the directory
that the RealAudio Player was installed (the default is the
RealAudio folder on your startup volume) then select the RealAudio
Player as the application to launch. You may also have to manually configure the Plugin for the RealAudio Player: 1. Start Netscape Navigator from the Options menu select the
General Preferences option. Description: audio/x-pn-realaudio 4. Press the "Plug-in" radio button and select the RealAudio
Plugin in the pull-down menu. If, after having reinstalled the RealAudio Player or reconfiguring
the browser for the RealAudio Player, the browser continues
to have problems launching RealAudio, you should rebuild the
desktop file. To rebuild the desktop file on a Macintosh, shut
the system off, then start it up, holding down the Option and
Command keys. Topic Area: Browser Product: RealAudio Player 2.0 Question: When I try to install the RealAudio Player 2.0 it says "Can't find airmos.exe" Solution: There are two possible solutions to this. One is to reinstall the browser and then reinstall the RealAudio Player. The second is to click the Cancel button during the RealAudio installation, launch your system's current browser, and reinstall the RealAudio Player. Either of these options will allow the RealAudio Player to run through the code that configures the browser helper. It is possible that you will need to manually configure the browser helpers for the RealAudio Player after installation if the default browser is not found during this process. Manual configuration procedure for Netscape Navigator: Note that most browsers have helper preferences that the user can manually configure. Topic Area: Browser Product: RealAudio Player 3.0, RealAudio Player Plus Question: I have installed RealAudio Player 3.0 or RealAudio Player Plus 3.0 on a system with Microsoft's Internet Explorer 3.0x and I'm getting various error messages from my Player. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Start by removing all RealAudio software from the system by deleting the "raPlayer" directory; this is detailed as follows: In C:\RAPLAYER (or the directory specified during the installation): RAPLAYER.EXE In C:\WINDOWS directory: RAUNINST.EXE In WINDOWS\SYSTEM directory: RA32.DLL In WINDOWS\HELP directory: RAPLAYER.HLP If you installed the RealAudio Plug-In, then in the Plug-in directory of your browser: NPRA32.DLL If you installed the RealAudio Xtra Shockwave Plug-In, then
in the Plug-in/np32dsw directory of your RAXTRA.X32
Topic Area: Browser Product: Timecast Question: How do I add a RealAudio Site to the Timecast Site Directory? Solution: To add a site to this page, go to Timecast's Site Directory page, http://www.timecast.com/fsiteguide.html, and click on "Add A Link" in the left-hand frame. Fill out the resulting form, and click the submit button. Topic Area: Directions To Product: RA Encoder 3.0 Question: My ISP uses a RealAudio 1.0 or 2.0 Server. Where can I get a RealAudio 1.0 or 2.0 Encoder, my ISP only provides a 1.0 or 2.0 Server. Solution: The RealAudio 3.0 Encoder has ten encoding algorithms, including the original RA 1.0 algorithm, 14.4, and the RA 2.0 algorithm, 28.8. Thus, the 3.0 Encoder can be used to create 14.4 RA or 28.8 RA files. The RealAudio 1.0 Server can serve 14.4 RA files. The 2.0 version of the Server can serve both 14.4 RA and 28.8 RA files. If you are renting RealAudio streams from an ISP, and need
to use the live Encoder, contact your ISP to use theirs. The
3.0 Encoder cannot be used in conjunction with the RealAudio
2.0 Server to serve live streams. Note that the 1.0 Encoder
cannot do Live Streams. Topic Area: Directions To Product: RA Encoder 2.0 Question: Is there a way to translate or convert sound files to a RealAudio file? Solution: The RealAudio Encoder is available from our Web site at the following URL: http://www.realaudio.com/products/encoder.html#download Documentation for the Encoder is available at: http://www.realaudio.com/help/encoder/index.html Topic Area: Directions To Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive an "Expired" error message on RealPlayer 4.0 or RealPlayer Plus 4.0, even after reinstalling the 4.0 version. Solution: Performing a clean install removes any old RealPlayer components from your system, including the Player's preferences file. This will help verify that your Player is correctly installed and eliminates possible errors due to older libraries, and other components in use. To delete all Player components from your Macintosh, perform
the following steps: To reinstall the Player, restart your computer with only the
System 7.x Extensions. To verify you are using these system
extensions: This will temporarily disable non-essential extensions which may conflict with software installation. The system will now have only the standard set of Apple's features and extensions turned on, including Internet connectivity. This enables the Player installer to complete the part of the installation procedure which takes you to content on the Internet. Once you have restarted with System 7.x Extensions only, run the Player installer. After you have finished successfully you may wish to rebuild your desktop file. Apple recommends that you rebuild the desktop file after you install new software. To rebuild the desktop file, hold down the "Command" and "Option" keys while you restart the computer. Keep the keys held down until you see an alert reading "Are you sure you want to rebuild the desktop file on the disk "nameofhardrive"?" Release the keys and click "OK". This process may take several minutes. If you wish to return to the custom set of extensions you were using before you installed the Player, select your saved custom Extension Set in the Extension Manager. Finally, reinstall the RealPlayer or RealPlayer Plus 4.01. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To redownload the RealPlayer Plus, within the RealPlayer Plus Sites menu item choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. You can also download RealPlayer Plus from the following Web site: http://www.real.com/products/Playerplus/4.0Download.html We regret any frustration this may have caused you. Should installing the Player present further difficulties,
please provide more detailed information to Progressive Networks
Technical Support Engineers at:
Topic Area: Directions To Product: RealAudio Player Plus Question: How do I get a boxed copy of the RealAudio Player Plus 3.0 when I upgrade from 2.1 to 3.0? Solution: If you purchased the boxed copy of the 2.1 RealAudio Player Plus through the Web, send email to customer_service@prognet.com. We will bill the shipping and handling charges to the original credit card number used to purchase Player Plus. If you purchased through other means, such as from a retail
outlet or mail order, call Topic Area: Directions To Product: RealAudio Player 2.0 Question: How do I play sound files sent to Eudora as attachments? Solution: Eudora saves attached files to the attachments folder/directory. To play a sound file, start the RealAudio Player. From the File menu, select Open. Navigate to the Attachments folder/directory within the Open File dialog box, and select the file you wish to play. Click on the Open button, and the file should play. Topic Area: Directions To Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: 1. Download the RealAudio Player.
From the RealAudio Web site click Download RealAudio Player
3.0 and follow the 2. Decompress and untar the downloaded file. A. Change directories to the directory that contains the downloaded file. B. To display the filename of the downloaded file, type: ls C. Type the following command: zcat filename | tar xvf - where filename is the name of the downloaded file. The above command decompresses the file and creates a directory
called raPlayer
raPlayer welcome.ra 4. Verify your Player's ability to access a file over the Internet,
by clicking Open Location 5. Add the RealAudio Player to your path: A. If you are using the csh or tsch shell, add the following
command to your .cshrc set path=($path $HOME/raPlayer3.0) B. If you are using the ksh, bash, or bsh shell, add the following
command to your PATH=$PATH":$HOME/raPlayer3.0" 6. Verify that the path is setup correctly, type the following
command from your home which raPlayer The directory where you installed the RealAudio Player should be displayed. If this does not work, consult your system administrator for help in setting up your path. 7. Configure your web browser to use RealAudio Player when you click a RealAudio link. Netscape 2.0 A. If you are not already in the raPlayer3.0 directory, change directories to that directory. B. Type the following commands: cat Mailcap >> $HOME/.mailcap C. Make sure that your web browser points to your .mailcap and .mime.types files. D. In Netscape, choose General Preferences from the Options menu. Then choose Helpers. E. The Personal Types File box should contain the directory location of your .mime.types file. The Personal Mailcap File box should contain the directory location of your .mailcap file. These files are typically located in your home directory. Netscape 3.0 B. Click the New... button. A dialog box appears. C. Enter the following information at the appropriate prompt: Description: RealAudio Player 3.0 Handle by: check the Application box and enter: raPlayer %s D. Save the new Helper information and exit the dialog box. Mosaic The Mosaic browser searches for the .mime.types and .mailcap
files in your 8. Verify that the browser is configured correctly by clicking
the home button (located on 9. Make sure that your web browser is included in your path. A. If you have a Netscape browser, type: netscape & If you have a Mosaic browser, type: mosaic & Your web browser should start. B. If your web browser doesn't start, add the browser to your path. 10. Log out of your desktop and log in again. This ensures
that all applications on the
Product: RealAudio Player Plus Question: How do I use the Scan, Presets, and Saving features of the Player Plus 2.1 or Player Plus 3.0? Solution: http://www.real.com/help/Player/winplus3.0/index.html All the options for the Player are explained here, and apply to the Player Plus 3.0 as well. Topic Area: Documentation Product: RealAudio Player Plus Question: What is the License Agreement for the RealAudio Player Plus 2.1? Solution: LICENSE AGREEMENT FOR THE REALAUDIO PLAYER PLUS IMPORTANT -- READ CAREFULLY: By clicking on the "Next" button or by opening the sealed packet(s) to make and utilize copies of the RealAudio Player Plus and accompanying software ("Software"), Licensee agrees to be bound by the terms of this License Agreement ("Agreement"). If Licensee does not agree to the terms of this Agreement, Licensee must promptly destroy all copies of the Software and accompanying documentation ("Documentation"), and obtain a full refund from Progressive Networks, Inc. I. GRANT OF LICENSE: Progressive Networks, Inc. ("PN") hereby grants to Licensee a non-exclusive license to use the Software and Documentation on the following terms: Licensee may: (i) use the Software on any single computer; (ii) use the Software on a second computer so long as the first and second computers are not used simultaneously; (iii) copy the Software for archival purposes, provided any copy must contain all of the original Software's proprietary notices. Licensee may not: (i) permit other individuals to use the Software
except under the terms listed above; (ii) modify, translate,
reverse engineer, decompile, disassemble (except to the extent
that this restriction is expressly prohibited by law), or create
derivative works based upon the Software or Documentation; (iii)
copy the Software or Documentation (except for back-up II. SOFTWARE: If Licensee receives the first copy of the Software electronically, and a second copy on media, the second copy may be used for archival purposes only. This license does not grant Licensee any right to any enhancement or update. III. TITLE: Title, ownership rights, and intellectual property rights in
and to the Software and Documentation shall remain in PN and/or
its suppliers. The Software is protected by the copyright laws
of the United States and international copyright treaties. Title,
ownership rights, and intellectual property rights in and to
the content accessed through the Software, including the IV. LIMITED WARRANTY: PN warrants that for a period of ninety (90) days from the
date of acquisition, the Software, if operated as directed,
will substantially achieve the functionality described in the
Documentation. PN does not warrant, however, that Licensee's
use of the Software will be uninterrupted or that the operation
of the Software will be error-free or secure. PN also warrants
that V. CUSTOMER REMEDIES: PN's sole liability for any breach of this warranty shall be,
in PN's sole discretion: (i) to replace Licensee's defective
media; or (ii) to advise Licensee how to achieve substantially
the same functionality with the Software as described in the
Documentation Repaired, corrected or replaced Software and Documentation
shall be covered by this limited warranty for the period remaining
under the warranty that covered the original Software, or if
longer, for thirty (30) days after the date PN either shipped
to NO OTHER WARRANTIES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, PN AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED VI. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN
TORT, CONTRACT OR OTHERWISE, SHALL PN OR ITS SUPPLIERS OR RESELLERS
BE LIABLE TO LICENSEE OR ANY OTHER PERSON FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER
INCLUDING, WITHOUT LIMITATION, VII. INDEMNIFICATION Licensee represents and warrants that it will utilize the "Selective
Record" feature only for data for which Licensee has obtained
all necessary clearances and permissions. Licensee assumes the
entire risk resulting from its breach of this warranty, and
VIII. TERMINATION: This license shall terminate automatically if Licensee fails to comply with the limitations described in this license. On termination, Licensee must destroy all copies of the Software and Documentation. IX. U.S. GOVERNMENT RESTRICTED RIGHTS AND EXPORT RESTRICTIONS: The Software is provided with RESTRICTED RIGHTS. Use, duplication,
or disclosure by the Government is subject to restrictions as
set forth in subparagraph (c)(1)(ii) of The Rights in Technical
Data and Computer Software clause of DFARS 252.227-7013 or X. GOVERNING LAW; ATTORNEYS FEES: This agreement shall be governed by the laws of the State of Washington and Licensee further consents to jurisdiction by the state and federal courts sitting in the State of Washington. If either PN or Licensee employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees. XI. ENTIRE AGREEMENT: This agreement constitutes the complete and exclusive agreement between PN and Licensee with respect to the subject matter hereof, and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein. This agreement may not be modified except in a writing duly signed by an authorized representative of PN and Licensee. THE ACCEPTANCE OF ANY PURCHASE ORDER PLACED BY LICENSEE IS EXPRESSLY MADE CONDITIONAL ON THE CONSENT OF LICENSEE TO THE TERMS SET FORTH HEREIN. Topic Area: Documentation Product: RealAudio Player 3.0 Question: What is the License Agreement for the RealAudio Player 3.0? Solution: LICENSE AGREEMENT FOR THE REALAUDIO IMPORTANT -- READ CAREFULLY: By clicking on I. GRANT OF LICENSE: Progressive Networks Inc. ("PN") hereby grants to Licensee may: (i) use the Software on any single Licensee may not: (i) permit other individuals to use II. SOFTWARE: If Licensee receives the first copy of the Software III. TITLE: Title ownership rights and intellectual property rights IV. LIMITED WARRANTY: PN warrants that for a period of ninety (90) days from V. CUSTOMER REMEDIES: PN's sole liability for any breach of this warranty shall Repaired corrected or replaced Software and NO OTHER WARRANTIES: TO THE MAXIMUM VI. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES AND UNDER NO VII. INDEMNIFICATION Licensee represents and warrants that it will utilize VIII. TERMINATION: This license shall terminate automatically if Licensee IX. U.S. GOVERNMENT RESTRICTED RIGHTS The Software is provided with RESTRICTED X. GOVERNING LAW; ATTORNEYS FEES: This agreement shall be governed by the laws of the XI. ENTIRE AGREEMENT: This agreement constitutes the complete and
Topic Area: Documentation Product: RealVideo Encoder 4.0 beta Question: Where do I find the cevents compiler in RealVideo Encoder 4.0 beta? Solution: In order to compile synchronized multimedia files, you will need the cevent32.dll (or cevent.dll). This file can be found in the new RMMerge tool which is installed with the RealVideo Encoder 4.0 beta. RMMerge.exe, in conjunction with the rmevents.dll, replaces the old cevents.exe or cevent32.dll files. For more information regarding the RMMerge tool, please see the RealVideo Encoder 4.0 beta release notes located in the Technical Support Library at: http://www.real.com/help/library Topic Area: Encoder Configuration Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: When playing an RA file with the Player, I get "Error 19: An error occurred while trying to connect to the RealAudio Server" Solution: RealAudio Player 3.0 and RealPlayer 4.0 automatically select the most efficient mode of network transport, Multicast, UDP, or TCP, by default. Either get the final release of the Player or try manually switching from UDP to TCP in the Preferences dialog box. The following are instructions on switching to TCP only. Open the Player or Player Plus from the RAPlayer folder, from the menu items choose View, Preferences, Transport. Click on the radio button which reads "Use Specified Transports", choose the button, "Specify Transports", click on "Attempt to Use TCP for all content" so there is an X in it. Click on the OK button at the bottom of the Preferences dialog box. Then play a file over the Internet. If this does not work, contact your System Administrator or ISP to create a proxy. For further information on firewalls and how they can work in conjunction with RealAudio, query in our Ask the Pros Knowledgebase on firewall at: http://service.realaudio.com/kb/ Thank you for using RealAudio. Topic Area: Firewalls Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: Why do I receive no sound, various errors or continuous buffered play when trying to play RA, RM, or RAM files remotely on the Internet? Solution: To test this yourself , you should first determine whether or not the Player can play a local RA or RM file, such as thankyou.ra or thankyou.rm, which was copied to the system's hard drive when the Player was installed. In order to play this file: 1. Open your RealAudio Player or RealPlayer. If you can play this local .RA or .RM clip from the local hard drive without an error, but when you attempt to play a remote file across the Internet, you hear no sound, or you receive error messages such as : Error 1 This demonstrates that your computer is behind a security system, called a firewall. To resolve this, please contact your Internet Service Provider, ISP, or Network Administrator to obtain a proxy setting which you can use to configure your Player to access RealAudio and/or RealVideo content. To configure the RealPlayer for a proxy setting: 1. Open the Player. For more information about firewalls, see the firewall pages at: http://www.real.com/help/firewall/user.html You may receive an error for other reasons, for more information on the error, see the error pages at: http://www.real.com/help/errors/index.html For more information regarding firewalls, proxys, or troubleshooting, you can query our Technical Support Knowledge Base, using keywords, such as firewall, proxy, or troubleshooting at: http://service.real.com/kb/
Topic Area: Firewalls Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive an Error 18: Invalid Socket error, when I attempt to play an RA/RM file with RealPlayer or RealPlayer Plus 4.0. Solution: In order to determine whether or not the system is behind a firewall, you should first determine whether or not RealPlayer can play a local RA or RM file. One such file is thankyou.rm, which was copied to the system's hard drive when RealPlayer was installed. In order to play this file: 1. Open your RealPlayer. If you can play this local .RM clip from the local hard drive without an error, it demonstrates that this error is most likely due to a networking firewall. To resolve this error, set the proxy setting in the RealPlayer. The first step in doing this is to get a proxy setting. If you are using an ISP, or Internet Service Provider, to connect to the Internet, you can get this value from them. To configure the RealPlayer for a proxy setting: 1. Open RealPlayer For more information about firewalls, see the firewall pages at: http://www.real.com/help/firewall/user.html Topic Area: Firewalls Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: 1. Download the RealAudio Player. From the RealAudio Web site click Download RealAudio Player
3.0 and follow the 2. Decompress and untar the downloaded file. A. Change directories to the directory that contains the downloaded file. B. To display the filename of the downloaded file, type: ls C. Type the following command: zcat filename | tar xvf - where filename is the name of the downloaded file. The above command decompresses the file and creates a directory
called raPlayer
raPlayer welcome.ra 4. Verify your Player's ability to access a file over the Internet,
by clicking Open Location 5. Add the RealAudio Player to your path: A. If you are using the csh or tsch shell, add the following
command to your .cshrc set path=($path $HOME/raPlayer3.0) B. If you are using the ksh, bash, or bsh shell, add the following
command to your PATH=$PATH":$HOME/raPlayer3.0" 6. Verify that the path is setup correctly, type the following
command from your home which raPlayer The directory where you installed the RealAudio Player should
be displayed. If this 7. Configure your web browser to use RealAudio Player when you click a RealAudio link. Netscape 2.0 A. If you are not already in the raPlayer3.0 directory, change
directories to B. Type the following commands: cat Mailcap >> $HOME/.mailcap C. Make sure that your web browser points to your .mailcap
and D. In Netscape, choose General Preferences from the Options
menu. Then E. The Personal Types File box should contain the directory
location of your Netscape 3.0 B. Click the New... button. A dialog box appears. C. Enter the following information at the appropriate prompt: Description: RealAudio Player 3.0 Handle by: check the Application box and enter: raPlayer %s D. Save the new Helper information and exit the dialog box. Mosaic The Mosaic browser searches for the .mime.types and .mailcap
files in your 8. Verify that the browser is configured correctly by clicking
the home button (located on 9. Make sure that your web browser is included in your path. A. If you have a Netscape browser, type: netscape & If you have a Mosaic browser, type: mosaic & Your web browser should start. B. If your web browser doesn't start, add the browser to your path. 10. Log out of your desktop and log in again. This ensures
that all applications on the
Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: How do I do a "clean install" of the MacOS based Player or Player Plus to verify correct installation of the Player? Solution: To delete all Player components from your Macintosh, perform
the following steps: To reinstall the Player, restart your computer with only the
System 7.x Extensions. To verify you are using these system
extensions: This will temporarily disable non-essential extensions which may conflict with software installation. The system will now have only the standard set of Apple's features and extensions turned on, including Internet connectivity. This enables the Player installer to complete the part of the installation procedure which takes you to content on the Internet. Once you have restarted with System 7.x Extensions only, run the Player installer. After you have finished successfully you may wish to rebuild your desktop file. Apple recommends that you rebuild the desktop file after you install new software. To rebuild the desktop file, hold down the "Command" and "Option" keys while you restart the computer. Keep the keys held down until you see an alert reading "Are you sure you want to rebuild the desktop file on the disk "nameofhardrive"?" Release the keys and click "OK". This process may take several minutes. If you wish to return to the custom set of extensions you were using before you installed the Player, select your saved custom Extension Set in the Extension Manager. Should installing the Player present difficulties, please provide
more detailed information to Progressive Networks Technical
Support Engineers at: Topic Area: Installation Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: Cannot find installer for RealAudio or RealPlayer/Player Plus after downloading it. Solution: With regards to downloading the Player/Player Plus or RealPlayer/RealPlayer Plus, the same thinking applies. After downloading, navigate to the directory you chose, and double click on the file name to start the installation process. If you cannot remember where this directory is located, you can search for the file. Below is a list of RealAudio and Real product file names: · RA16_201.EXE Windows 3.1/16-bit 2.0 Player Netscape and other browsers often have a default directory
for downloads. You can adjust this preference in the Options
(or similar) menu. Always remember to specify a directory that
is easy to remember and navigate to. Topic Area: Installation Product: RealAudio Player 3.0,RealPlayer 4.0,RealAudio Player Plus, RealPlayer Plus 4.0 Question: Receive "Cannot launch setup.pif" message when launching RealAudio 2.0, 3.0, or RealPlayer 4.0 installer Solution: Download problems can be caused by anti-virus software, screensavers, or other memory-resident software. When attempting to download or install the Player, you should temporary disable these programs. When attempting to download the Player, if your system becomes disconnected during the download process, this is most likely related to network congestion. If your system becomes disconnected more than a couple times, wait until the Internet is less active and attempt the download at another hour of the day. The cause, however, could be that the connection to your ISP (Internet Service Provider) may not be stable, and in that case contact them directly to resolve this issue. If you are experiencing difficulty downloading the Player or Player Plus installer to your hard drive try the following steps: 1. Temporarily disable anything you may have running in the background which may be causing a disconnection, such as anti-virus software or screensavers. Software running in the background can be disabled though the following means: Move applications listed in your Startup folders to another folder, and restart the computer. Remark out any unnecessary applications listed in your autoexec.bat, and restart the computer. 2. Then, using the context sensitive menu, save the Player or PlayerPlus installer to your hard drive. To do this: Right mouse click on the download location and choose "Save Link As" from the menu items which appear, and save the Player installer to your hard drive. If downloading continues to present difficulty, please contact technical support from the following Web site: http://service.real.com/contact/email.htm Topic Area: Installation Product: RealAudio Player 3.0 Question: What are the steps to install the 3.0 UNIX Player? Solution: http://www.realaudio.com/help/Player/unix3.0/index.html Thanks for using RealAudio! Topic Area: Installation Product: RealAudio Player Plus Question: How do you install the Windows 3.1x 16-bit Player Plus on Win 95 to be compatible with 16-bit winsocks? Solution: VI. MANUAL INSTALLATION Use these instructions if you are running a 32-bit Windows operating system, such as Windows 95, and you want to install 16-bit applications from the RealAudio Player Plus CD-ROM. We strongly advise that you use a World Wide Web browser and RealAudio Player Plus designed for your operating system. Some features of the RealAudio Player Plus will not work properly with a 16-bit World Wide Web browser and a 32-bit RealAudio Player Plus. Viewing CD Contents in Windows 95 To look at the contents of the CD, do the following: CD Contents * RealAudio Player Plus, Windows 3.1x (16-bit) Topic Area: Installation Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I receive "expired" message after reinstalling it with a fresh download of the RealPlayer 4.0 or RealPlayer Plus 4.0 version. Solution: If you are using Player Plus, be sure to locate your serial number before starting this process. You will need it to reinstall. This number can be found on the back of the CD case, if you purchased the boxed product, in the About dialog box, found off of the Help menu, of later versions of Player Plus, or in the confirmation e-mail Progressive Networks sent after you purchased the product on-line. Delete the following files: In C:\RAPLAYER (or the directory specified during the installation):
In C:\REAL\PLAYPLUS In C:\WINDOWS directory: In C:\WINDOWS\SYSTEM directory: In C:\WINDOWS\HELP directory: If you installed the RealAudio Plug-In, then in the plug-in
directory of your browser: Finally, reinstall the RealPlayer or RealPlayer Plus 4.01. The RealPlayer can be downloaded for free from: http://www.real.com/products/Player/Playerdl.html To redownload the RealPlayer Plus, within the RealPlayer Plus Sites menu item choose PlusZone. From the PlusZone page, click on Upgrade Subscription, and click on Upgrade Now. You can also download RealPlayer Plus 4.01 from the following Web site: http://www.real.com/products/Playerplus/4.0Download.html We regret any frustration this may have caused you. Should installing the Player present further difficulties,
please provide more detailed information to Progressive Networks
Technical Support Engineers at:
Topic Area: Installation Product: RealAudio Player 3.0 Question: When attempting to install the Irix version of RealAudio, I cannot uncompress the Irix installer. Solution: The IRIX RealAudio Player 3.0 installation program uses a command called 'zcat' to decompress the downloaded file. If your system does not have 'zcat' installed, you can also use the 'uncompress' command. If you are still unsuccessful using either of these commands, verify that the file has not become corrupted during download. In order to verify that the file is not corrupted, enter the following command: sum v30_irix53.tar.Z The file name within this command should match the name of the file that you downloaded. This command computes a checksum on the file. You should get these numbers if the file has not been corrupted during download: 46485 1585 v30_irix53.tar.Z If the above number do not match, please download a new copy of the file and try again.
Topic Area: Installation Product: RealAudio Player 2.0 Question: CRC errors occur when I try to load the RealAudio Player. Solution: The solution to this is to get another copy of the RealAudio Player. To speed this process, I have attached the RealAudio Player to this email message. Topic Area: Installation Product: RealPlayer 4.0 Question: I installed RealPlayer/Player Plus 4.0 on Windows 95/NT and but when I Iaunch the Player, it runs version 2.1 of the RealAudio Player. Solution: These symptoms can occur after you receive the Windows 95 error, "The item "raPlayer.exe" that this shortcut refers to has been changed or moved". When you click OK, Windows 95/NT maps the shortcut to the older 2.1 version of the RealAudio Player. When you use the shortcut, it runs the older version of the Real Audio Player instead of the new RealPlayer 4.0. To resolve this, remove the old shortcut and create a new one that maps to RealPlayer 4.0. To remove the old shortcut from the taskbar, 1. Right mouse click on a blank space taskbar on the Win95
desktop To create a new shortcut that points to RealPlayer 4.0, follow these steps: 1. Select the "Start" menu, Click on "Programs" menu item,
choose Windows Explorer. The shortcut is now mapped to the RealPlayer 4.0. Have fun using the RealPlayer! Topic Area: Installation Product: RealAudio Player 3.0 Question: The RealAudio Player 3.0 for Solaris seems to use an inordinate percentage of the cycles of the system's CPU. Solution: Keep an eye on our download site for information regarding new version releases. The site is located at: http://www.real.com/products/Player/index.html
Product: RealAudio Player Plus, RealPlayer Plus 4.0 Question: When upgrading my Player Plus, why do I receive "Document Contains No Data" at the upgrade link? Solution: We have fixed the cause of this by revising the cookie transfer script that caused this error when linking from Timecast to the PlusZone. To get the 4.01 update to Player Plus, go to the following URL: http://cgi2.real.com/cgi-bin/nph-killcookie.cgi If you experience further difficulties, please let the Technical Support Team know, by submitting a support request at: http://service.real.com/contact/email.htm We apologize for any frustration this may have caused you.
Topic Area: Known Problems Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: Why am I getting an Error type 1 when I try to install the RealPlayer 4.0 for Macintosh Power PC? Solution: The cause of this behavior was found, fixed, and an new version of the Player, RealPlayer 4.1, put on our download site. To resolve the error you are experiencing, please delete the prior version and download and install the most current version, which is available at the following Web page, http://www.real.com/products/Player/get.html RealPlayer Plus 4.0 users should download from http://www.real.com/products/Playerplus/4.0Download.html
Topic Area: Known Problems Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: Netscape Navigator 4.0 saves RA, RM, or RAM file, but does not launch the RealPlayer or RealPlayer Plus 4.0 and play the clip. Solution: This generally occurs due to a security warning that is generated by Netscape Navigator the first time that you request a .ra, .rm or .ram file. The first time Navigator attempts to play a RealAudio or RealVideo clip, Navigator launches a dialog box asking if you wish to "Launch the Application" or " Save the File". If you select "Save", Navigator will override the RealPlayer configuration and will not launch the RealPlayer, but will save the file instead. In order to resolve this issue, you will need to manually configure Netscape Navigator to launch the RealPlayer. To configure the Windows version of Netscape Navigator to use the RealPlayer 4.0, verify that Navigator's settings match the following: 1. Start Netscape Navigator. Extension: RA RM RAM 7. Click on the Edit button. The "Edit Type" windows will appear. Netscape should now be configured to launch the Player. If RvPlayer is not listed, reinstalling the Player should configure Netscape Navigator to recognize RealPlayer. To test that Netscape is now configured to launch the RealPlayer, go to your favorite RealPlayer site and double-click on a RA, RM, or RAM file. To locate new files to play, please visit the following Web site: : http://www.real.com/welcome/ To verify the MacOS version of Netscape Navigator 4.0 is configured to launch RealPlayer, do the following: 1. Start Netscape Navigator Description RealAudio 9. Under "handled by", verify that the radio button next to
"application" is selected. The application should be RealPlayer.
Reinstall the RealPlayer or Player Plus if these items do not
appear in the Application configuration setting for the MacOS
version of Netscape Navigator 4.0. Topic Area: Netscape Navigator Product: RealAudio Player Plus, RealPlayer Plus 4.0 Question: What languages is the Player Plus 3.0 (32-bit for Win95 and WinNT) available in? Solution: · French (Français) Please go to the Web page at http://www.real.com/products/Playerplus/extendedform.html for ordering information. The RealPlayer Plus 4.0 is not available in these languages at this time.
Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: Every time I attempt to download the Player, the download fails; is there a workaround? Solution: These causes and work-arounds are detailed in the information below. Internet network congestion may cause a disconnect while downloading
the installation file., Another symptom of this problem is a
corrupted file, which would give the following symptoms when
you attempt to run them, an error that reads, "Cannot launch
setup.pif. Archive file corrupted, possible download error.
Please re-download this file or contact your system administrator"
or some other similar message. The best solution in this case
is to simply wait until the network congestion goes away. Since
this problem occurs at peak usage times, success normally occurs
at low demand hours, such as 9 p.m. or later in the evening. Software running in the background can be disabled by moving the applications listed in the Startup folders to another folder, and then restarting the computer. This applies to both the MacOS and Windows operating system, though the process is slightly different. On a Mac, In Windows, 1. Open a text editor When you are finished installing, be sure and reestablish your memory resident software, such as the returning your startup items to the Startup folder. A CGI error is normally caused when an older browser is used in attempting a download from our site. If you encounter this rare error, you can resolve it by updating your web browser software. If possible, use a new release of the browser you prefer, but not a beta or pre-release version, to download the Player software.. Finally, if the above do not help you, try using the context sensitive menu item "Save File As" or "Save Link As". This is a helpful method when downloading a file is difficult. To do this on Windows 95 and NT, right mouse click on the download location and choose "Save Link As" from the menu items which appear, and save the Player installer to your hard drive. On a Mac, hold the mouse down for longer then usual and a menu will appear. From this menu choose "Save This Link As" and save the Player installer to your hard drive. If downloading continues to present difficulty, please let
our technical support engineers know the details via a support
request located at: http://service.real.com/kb/ Topic Area: Obtain Product Product: RealAudio Server 2.0 Question: I want RealAudio content played from my Web site Solution:
Topic Area: Obtain Product Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: When will RealPlayer, RealPlayer Plus 4.0 be released? Solution: You can upgrade to version 4.0 by visiting: http://www.real.com/40/index.html RealPlayer 4.0 features better video quality over dialup connections, direct access to daily news, entertainment, and more. RealPlayer Plus 4.0 offers several enhancements to the free RealPlayer: - The Best Quality Audio and Video at 28.8 RealPlayer Plus 4.0 is available from: http://www.real.com/40/order.html and for RealPlayer Plus customers (only those who already own the Player Plus) from: http://www.real.com/products/Playerplus/4.0Download.html Thank you for using RealAudio and RealVideo. Topic Area: Obtain Product Product: RealAudio Player Plus Question: What can I do when I receive error httpS protocol not installed when downloading Player Plus from your site? Solution: Netscape 3.0 and Microsoft Internet Explorer 3.0 can be configured to accept secure transactions. As to the capabilities of other browsers, we suggest you check the supporting documentation to verify this ability. Topic Area: Obtain Product Product: RealAudio Player 2.0,RealAudio Player 3.0 Question: When I go to some web sites and play an RA file, I get a message, "Server alert.: You need to obtain a new Player to play this clip. Please point your web browser to http://www.real.com/ and download the latest Player from Progressive Networks. Once you have installed it you should try this clip again", even though I just bought Player Plus. Solution: To upgrade to the RealPlayer Plus 4.0: Either go to your personal Timecast Web page by selecting the "Sites" menu, and then the "Timecast: The RealAudio Guide" menu item. From your personal Timecast page, select the Download RealPlayer 4.0 text, and you will be directed to download the product. You can also find the URL for your personal Timecast page in the original confirmation email Progressive sent you, or by opening the Readme.htm in the RAPlayer folder within your browser. You can also go directly to the following URL for the upgrade: http://cgi.timecast.com/upgrade Please make sure your system meets the minimum system requirements before installing the RealPlayer Plus. To do this, go to the following URL: http://www.real.com/help/library/ and select the Release notes for either the Macintosh or Windows Version of the RealPlayer Plus 4.0. Thank you for using Player Plus!
Topic Area: Obtain Product Product: RealAudio Player 2.0,RealAudio Player 3.0 Question: When I go to some web sites and play an RA file, I get a message, "Server alert.: You need to obtain a new Player to play this clip. Please point your web browser to http://www.real.com/ and download the latest Player from Progressive Networks. Once you have installed it you should try this clip again", even though I just bought Player Plus. Solution: To upgrade to the RealPlayer Plus 4.0: Either go to your personal Timecast Web page by selecting the "Sites" menu, and then the "Timecast: The RealAudio Guide" menu item. From your personal Timecast page, select the Download RealPlayer 4.0 text, and you will be directed to download the product. You can also find the URL for your personal Timecast page in the original confirmation email Progressive sent you, or by opening the Readme.htm in the RAPlayer folder within your browser. You can also go directly to the following URL for the upgrade: http://cgi.timecast.com/upgrade Please make sure your system meets the minimum system requirements before installing the RealPlayer Plus. To do this, go to the following URL: http://www.real.com/help/library/ and select the Release notes for either the Macintosh or Windows Version of the RealPlayer Plus 4.0. Thank you for using Player Plus!
Topic Area: Obtain Product Product: RealPlayer Plus 4.0 Question: How do I upgrade the RealPlayer Plus 4.0 beta to the release version of RealPlayer Plus 4.01? Solution: http://www.real.com/products/Playerplus/4.0Download.html From here you can download and install the current release version of the RealPlayer Plus 4.01 release. This is free to our customers who have purchased Player Plus. Note: The RealPlayer Plus 4.01 release for Windows 95/NT is compatible only with 32-bit browsers using 32-bit winsocks (also termed 'dialers').
Topic Area: Obtain Product Product: RealAudio Player 3.0 Question: When I try to play a CD using the RealAudio Player in Windows 95, I receive Error 11: "This document is not a Realaudio document". Solution: It is possible to open the RealAudio Player on a Windows 95
based computer, and under the "File" menu, choose "Open File".
By selecting the CD ROM Drive and under "Files of Type", choose
"All Files", you will be able to see the listing of *.CDA files.
While you can see these files within the Player dialog, you
will not be able to play them. You will receive The RealAudio Player is designed to play .ra and .ram files across the Internet or from your local harddrive. On the web, RealAudio files are usually identified by a RealAudio bubble Icon, RealAudio logo or other indicators of a RealAudio file, such as an image or text. On some web sites RealAudio files play automatically using plug-ins embedded with your browser. The RealAudio Player is not designed to play "CDA" files from a Compact Disk. On Windows 95, if the CD does not play automatically, using the built in CD Player, insert the CD into the CD Player and complete the following steps: 1. From Start button, select "Programs". The options on the CD Player work very much like a regular CD Player, with buttons for such functions as play and stop. You should be able to click on the "Play" button to begin playing the CD. If this does not work, or you do not find the CD Player, you may have accidentally uninstalled it and you may need to contact Microsoft Windows Technical Support for assistance. Topic Area: Performance Capabilities Product: RealAudio Player 3.0 Question: After installing the 16-bit RealAudio Player 3.0 on Windows NT, I get Error 41: Requested RealAudio Decoder cannot be found or cannot be used on this machine. Solution: Windows NT does not support the Windows 3.1 (16-bit version) of the 3.0 Player. To use the 3.0 Player or Player Plus on Windows NT, you will need to obtain the 32-bit Windows 95/NT RealAudio Player, as well as a 32-bit winsock and browser. The RealAudio Player can be downloaded from the following URL: http://www.realaudio.com/products/Player/download.html. If you purchased the Player Plus CD, you can install the Windows 95/NT version from the CD. Although some ISPs still only provide 16-bit winsocks and browsers, most ISPs will assist their customers in upgrading to a 32-bit winsock, browser and dialer. Many ISPs provide information about 32-bit upgrades on their help pages. Thanks for using RealAudio. Topic Area: Performance Capabilities Product: RA Encoder 3.0 Question: Using the Encoder, I get an error, "Cannot convert source audio data for the compression chosen". Solution: The RealAudio Encoder cannot convert audio files which are already compressed. Verify that the format of the file you are trying to convert is what you expect. For more information regarding supported input file formats, please see the following URL: http://www.real.com/help/encoder/win3.0/ Select the hypertext link for "Supported Input File Formats" in the left frame. The Encoder does not support compressed variants of the formats described above. Use a sound editing utility to convert it to a supported format. The RealAudio Encoder creates a compressed audio format, and cannot use compressed audio formats. For more information about the 3.0 Encoder, see our Encoder documentation at: http://www.real.com/help/library/ Topic Area: Performance Capabilities Product: RA Encoder 3.0 Question: I am getting a warble in my RealAudio file I encoded. How do you improve sound quality of RealAudio Encoded files? Solution: Please see http://www.realaudio.com/help/FAQ/ for tips on improving sound quality. For information about producing the best quality RealAudio files, see our Audio Hints page at: http://www.real.com/help/content/audiohints.html Many great tips and details are to be found here. Topic Area: Performance Capabilities Product: RealVideo Encoder 4.0 Question: Are there better codecs for voice recordings in RealVideo Encoder 1.0 than found in RealAudio 3.0 Encoder? Solution: Voice codecs are not responsive when encoding at the high end, because they are designed with the mid-range frequency of the human voice in mind. For a wider frequency response, such as with music recordings, use one of the 16 k music codecs. Have fun using RealVideo! Topic Area: Performance Capabilities Product: RA Encoder 3.0 Question: Is it possible to convert an existing RA file to a different RA format and rename it? Solution: In order to encode the audio clip in another RA algorithm, you need to encode the file in the format you desire, using the original digital sound file and the RealAudio Encoder.
Topic Area: Performance Capabilities Product: RealAudio Player 2.0 Question: My connection is faster than 28.8 Kbps, so why does the Player indicate it is playing at 28.8 Kbps? Solution: The RealAudio Encoder which is used to make RealAudio clips supports two encoding algorithms, 14.4 Kbps and 28.8 Kbps. Regardless of the type of connection, such as ISDN, T1 or T3 line, the RealAudio Player will only display a 14.4 Kbps network stream, a 28.8 Kbps network stream or live play through. Simply, the RealAudio Player is receiving the file in the algorithm the clip was recorded in. Topic Area: Performance Capabilities Product: RealAudio Player 3.0 Question: "Error 28, server timed out. Server not responding", when running RealAudio Player on a Macintosh Solution: Try these steps to get your system configured properly: 1. Trash the RealAudio folder found inside the System folder
within the Extensions folder. Please note: If you need MacTCP for older applications, Apple has provided a "Network Software Selector" Control Panel item; verify that OT (Open Transport) is selected when using RealAudio. If you do not need Mac TCP, you can remove both the Macintosh Control panel and the Network Software Selector. Topic Area: Player Configuration Product: RealAudio Player 2.0 Question: Why are RealAudio keys and values put under Software in the root key in the registry for Windows '95/NT? Solution: 16-bit EXE's cannot read the HKEY_LOCAL_MACHINE and HKEY_LOCAL_MACHINE sections of the registry. In order to allow systems with 16-bit and 32-bit RealAudio applications installed to use the same proxy, network and audio settings, we have chosen to use the HKEY_CLASSES_ROOT section. Topic Area: Player Configuration Product: RealAudio Player 2.0 Question: Why is there hissing when I play a RA clip? Solution: To determine if hardware is at fault, try playing a different audio file, such as a WAV or a MIDI file. If the hissing persists, there is a hardware problem, i.e. speakers not grounded, electrical interference from another source. If the hissing does not go away, please contact us again, noting that you have already been in touch with us on this issue so we may further investigate the problem. Topic Area: Poor Sound Product: RealAudio Player 2.0 Question: Why do I hear a flutter when playing a RealAudio file while working on my computer? Solution: This is not to say that you cannot have other processes running while receiving streaming audio, but the more CPU intensive the processes are, and the more of them that are running simultaneously, the less processor time is available for the RealAudio Player to play a continuous stream of sound. Topic Area: Poor Sound Product: RealAudio Player 3.0, RealAudio Player Plus Question: How do I receive stereo sound on the RealAudio Player 3.0? Solution: For samples of clips in stereo, please visit the RealAudio 3.0 Showcase located at: http://www.real.com/products/ra3.0/index.html There is a listing of RealAudio 3.0 Server sites on the Timecast site. To access, go to: http://www.timecast.com
Topic Area: Poor Sound Product: RealPlayer 4.0 beta, RealPlayer Plus 4.0 beta, PN Support Question: RealPlayer 4.0 beta continues to rebuffer, although I don't seem to have any packet loss. What is happening? Solution: Check the difference between what connection speed your ISP is providing you and what the requirements for file you are playing requires to be played clearly. You can do this in the Player menu items by going to View, Statistics, Details. Under bandwidth, the top option, "Clip" displays what bandwidth in bits per second (bps) the file requires and "Current" displays what bandwidth or connection rate your ISP is supplying you with. The behavior that you are experiencing is generally caused by "thin" bandwidth, thus the Player can not support the file you are trying to play. We recommend you contact your ISP or System Administrator regarding improving the quality of the connection in order to provide a consistent connection at a bandwidth capable of supporting the file format you expect to use. This should be based on the speed of the computer's CPU and the bit rate of the connection, such as a 28.8 modem or a direct network connection like a T1. AUDIO ONLY: For example: Using a 486/66 DX computer with a 28.8 modem, the RealPlayer 4.0 beta should be able to play an AUDIO ONLY "28.8 Mono, full response" through a 16.0 Kbps connection. If your modem displays less then this in the modem software, or it fluctuates below this then the Player will not be able to deliver clear, refined and continuous sound for this file format. Please see the table below for more information: The following is the actual bit rate required to transmit each RealAudio codec: RealAudio 2.0 - 14.4 8.0 Kbps VIDEO: For Example: Using a Pentium 75 computer with a 28.8 modem, the RealPlayer 4.0 beta should be able to play a VIDEO clip at "High Action 28.8 w/Voice" through a 19.0 Kbps connection. If your modem displays less then this in the modem software, or it fluctuates below this then the Player will not be able to deliver clear, refined and continuous sound and/or video picture for this file format. Please see the table below for more information. RealVideo (.RM) clips support several encoding algorithms: High Action 56 w/Voice 90 Kbps The RealPlayer 4.0 beta was designed to buffer in an attempt to improve the sound and picture quality of the file that is being played. This behavior is more likely to occur if the clip requires a transmission rate close to the actual connection speed. There is no easy solution from within the Player to resolve buffering problems or loss of sound or picture quality. You can try connecting at a time when traffic on the Internet is lighter, upgrading to a faster modem, or switching to an ISP with less traffic. You can also try setting your connection bandwidth to a higher setting that your actual bandwidth. In order to do this, please do the following: 1. Under the View menu, Select Preferences. As an alternative, you could set the Player to buffer the entire clip prior to playback. Windows 95 In order to do this, change the following settings within the RealPlayer: 1. Open the RealPlayer. If you find you don't have enough memory to buffer the entire clip, you will need to change the buffering setting within the RealPlayer 4.0 beta to buffer only a portion of the clip, rather than buffering the entire clip. 1. Open the RealPlayer. Macintosh Power PC In order to do this, change the following settings within the RealPlayer: 1. Open the RealPlayer. If you find you don't have enough memory to buffer the entire clip, you will need to change the buffering setting within the RealPlayer Plus 4.0 beta to buffer only a portion of the clip, rather than buffering the entire clip. 1. Open the RealPlayer. Have fun using RealAudio!
Topic Area: Poor Sound Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: When playing a RealAudio/RealVideo file on the Windows 95 RealPlayer/Player Plus 4.0, I get "Error 19: An error occurred while trying to connect to the RealAudio Server". Solution: Other possible causes for this error are documented at: http://www.real.com/help/errors/error19.html If error 19 occurs every time you try to listen to a RA, RM or RAM file on any Web site, but you can play the welcome.ra file from your RealAudio or Real folder, your winsock needs to be updated. To resolve this error, upgrade your winsock and browser to a 32-bit version. Please download and install the 32-bit browser and winsock from your ISP (Internet Service Provider's) web site. If you experience difficulties, contact your ISP for information on how to upgrade to a 32-bit version of winsock and browser. Have fun using RealPlayer! Topic Area: RA File Won't Play Product: RealAudio Player 3.0 Question: After increasing the memory on my Macintosh, I am continuing to receive Error 2: Out of Memory. Solution: To verify the settings, please do the following: 1. Under the Apple Menu, select "Control Panels". There may be some bugs with the Sound control panel item on some versions of the Mac OS. Deleting the Shared Library Manager preferences file (ASLM Preferences) also cures this behavior and will eliminate this error. The ASLM preferences file appears to affect all applications that try to load a shared library into memory. In order to remove the ASLM Preference file from your Preferences folder, complete the following steps: 1. From the Macintosh Finder, go to the File menu, Choose Find. The Mac OS will build a new ASLM file after you restart the
machine. Topic Area: RA File Won't Play Product: RealAudio Player 3.0 Question: When using RealAudio Player 3.0, I receive Error 53: "Invalid host string in requested URL." Solution: If you receive this error, and you are on a network that has a firewall, you may need to configure a proxy in order to receive RealAudio. A proxy acts as a go-between for a firewall and a network. If you are behind a firewall, you need to contact your Network Administrator or ISP to obtain a proxy which you can configure. To configure your RA Player for a proxy, see the steps below: 1. Open the RealAudio Player. *If you are unsure of these settings, please contact your Network or System Administrator. You may also receive an Error 53 if you use the Open Location option from the File Menu in RA Player or Player Plus and type in an incorrect or incomplete URL, such as: http://www.realaudio.com RealAudio files usually end in an .RA or .RAM extension, therefore an example of a valid URL is: pnm://audio.realaudio.com/welcome.ra Have fun using RealAudio! Topic Area: RA File Won't Play Product: RealAudio Player 3.0 Question: When I play a RealAudio file with the 3.0 Player or Player Plus I get "Error 29: Server Disconnected", followed by "Error 19: An error occurred while trying to connect to the RealAudio Server" Solution: This occurs when 16-bit RealAudio Player does not autoswitch from UDP to TCP when the Player has trouble receiving UDP packets. To resolve this, configure the Player so it uses TCP instead of UDP for transport. This can be done by following these steps: 1. Open the Player or Player Plus from the RAPlayer folder The Player is now ready to go. Please reply to this email, sending it back to PN Technical Support if this does not help solve this problem. Thank-you for using RealAudio. Topic Area: RA File Won't Play Product: RealAudio Player 3.0,RealPlayer 4.0,RealAudio Player Plus, RealPlayer Plus 4.0 Question: When attempting to play a RealAudio file using the
Open Location option within the RealAudio Player/RealPlayer,
I receive Error 54: "Invalid resource path string in requested
URL". Solution: For example, if you use the RealAudio Player menu item "Open Location" and enter the following: pnm://www.realaudio.com and click OK, you will receive an Error 54. This URL is incomplete. The address must contain the name of the .ra file. However, if you enter the following address: pnm://audio.realaudio.com/welcome.ra The RealAudio file at that URL will play without an error. The "Open Location" menu feature requires very specific syntax and punctuation. Verify the exact address of the RealAudio file to prevent receiving errors. For more information about the "Open Location" menu item within RealAudio Player/RealPlayer, please see the RealAudio 3.0 or RealPlayer 4.0 Release notes located in the Technical Support library at: http://www.real.com/help/library Topic Area: RA File Won't Play Product: RealAudio Player 2.0 Question: Getting Error 30, cannot resolve the requested network address Solution: There are several reasons why an IP address cannot be resolved. One is if the name is typed wrong in a .RAM file, or incorrectly entered in to the Player's location window. Another is if the ISP is not configured to access an appropriate DNS server. IP addressing is a hardware independent scheme, achieved by assigning each host a unique 32-bit number, called the IP address; usually written as four decimal numbers, one for each 8-bit portion, separated by dots, it is also called dotted quad notation. If a name which corresponds to the dotted quad is typed in wrong or the ISP is not configured correctly the error 30 occurs. To solve this, verify that the syntax of the address is correct. If it is, please contact your System Administrator for additional assistance. Topic Area: RA File Won't Play Product: Timecast Question: Where are there some RealAudio or RealVideo files to play? Solution: To find a site using RealAudio or RealVideo point your browser to: http://www.timecast.com Click on the tab for Live Guide, Audio Guide or Video Guide. Within Each tab there is a Search feature for searching for a specific site or topic. Simply type in a Key Word and click on the Search All icon. This will bring up a list of sites containing the key word. Have Fun using RealAudio, RealVideo and Timecast! Topic Area: RealAudio Guide Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I received Error 105: "DNS looked out timed out" from the RealPlayer or RealPlayer Plus 4.0x when playing an RA or RM file. Solution: If too many people are trying to connect to a given site, try again later, or increase the Player's wait time. This is changed by selecting the View menu, and then clicking on the Preferences menu item, which brings up the Preferences dialog box. From there, select the Connection tab, and then increase the Connection timeout value. If the content provider's server is down, the only solution is to contact the server administrator of the site you are trying to access and let them know you are receiving this error from their site. Meanwhile, try other sites.
Topic Area: Service Provider Product: RealAudio Player 2.0 Question: I installed RealAudio and now my mouse does not work Solution: Using the manuals for the mouse and the sound card, verify the configuration for each of these components, making sure they are not set to the same interrupts or Direct Memory Access channels. As part of this process, verify that you have the most current and up to date drivers for these devices that are also compatible with the operating system. This information is available by going to the Original Equipment Manufacturer's (OEM's) Web site, or by phoning them. If you need additional assistance with this matter, you may want to contact a local repair shop or computer professional. This can be a difficult, time-consuming process problem to resolve. Topic Area: System Configuration Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: I installed RealPlayer 4.0 on Windows 95. However, when I attempt to use the shortcut, it prompts me to install again. Solution: This can occur after you receive a Windows 95 error reading "The item "raPlayer.exe" that this shortcut refers to has been changed or moved". When you click OK, Windows 95/NT maps the short cut to the RealPlayer installer (or some other executable). When you use then use the shortcut, it runs the installation program again. This can be remedied by removing the shortcut and creating a new one. To remove the old shortcut from the taskbar, To create a new shortcut: 1. From the "Start" button, select the "Programs" menu, choose
Windows Explorer. This shortcut should launch the RealPlayer 4.0. Have fun using the RealPlayer 4.0. Topic Area: System Configuration Product: RealAudio Player 2.0 Question: Does my Macintosh need external speakers to play RealAudio clips? Solution: Topic Area: System Configuration Product: RealAudio Player 3.0, RealAudio Player Plus Question: I am receiving Stack Fault errors when using the RealAudio Player 3.0 on Windows 3.1.x Solution: 1. Outdated sound card drivers The RealAudio 3.0 Player now includes several stereo codecs that utilize the latest sound card drivers. If you attempt to play a RealAudio file that utilizes these newer codecs with outdated sound card drivers, a stack fault will occur. In order to correct this problem, we recommend the following: 1. Contact your sound card manufacturer to verify that you are using the latest sound card drivers. If not, update them. If the problem does not appear to be outdated sound card drivers, we recommend you take the following steps: 1. Manually uninstall all versions of the RealAudio Player/Player Plus. If you have Player Plus, be sure to save your serial number. You will need it to reinstall Player Plus. 2. Run Scandisk and full Defrag to repair small file system errors on the hard drive. Scandisk and Defrag are two utilities provided by Microsoft in DOS 6.22. 3. Restart your computer with a minimal system configuration; disable any software running in the background. Remove all screensavers, anti-virus software and TSRs and any other programs found in startup folders. These steps are detailed below: 1. Remove all files and directories copied to the system by previous installations: In C:\RAPLAYER (or the directory specified during the installation): RAPLAYER.EXE In C:\WINDOWS RAUN16.EXE In C:\WINDOWS\SYSTEM directory: RACT14_4.DLL In C:\WINDOWS\HELP directory: RAPLAYER.HLP If you installed the RealAudio Plug-In, then in the Plug-in directory of your browser: NPRA16.DLL 2. Run SCANDISK, with maximum detection. Topic Area: System Configuration Product: RealAudio Player 2.0 Question: When I try to play a RealAudio file on my Macintosh, a -609 or -1712 error occurs. Solution: In some cases there is a software conflict between the Macintosh Operating System and one or more system extensions, INITs, that prevent the RealAudio Player from working correctly. Stopping the Player or turning off the browser will not resolve the errors in this case. This can be fixed by disabling conflicting extensions with the Extensions Manager. To get to this, go to the Apple Menu under the Control Panel and choose the Extensions Manager. If Extensions Manager is not listed in the Control Panel, open the system folder on the hard drive and look for Extensions Manager in the Control Panels Disabled folder, then move it to the Control Panels folder. It should now appear under the Control Panels folder in the Apple menu. If the Extension Manager is set on Sets: Custom, choose Save a Set from the drop down menu item and save your custom set under any memorable name. Then, under Sets: choose System 7.5.x. Restart the machine and try playing a RA clip. Note that this will sustain network connectivity but will disable all non-Apple standard extensions. Note that for best results with RealAudio on a Macintosh, PN suggests using system version 7.5.3 and Open Transport. If these directions fails to prevent these errors from occurring,
please reply directly to this mailing, including a detailed
explanation of the steps you took to duplicate the error(s),
and a list of all extensions in use in the System Extensions
folder. Topic Area: System Configuration Product: RealAudio Player 3.0,RealPlayer 4.0,RealAudio Player Plus, RealPlayer Plus 4.0 Question: I'm getting "Error 2: Out of memory" on Windows '95 when running RealAudio Player 3.0 or RealPlayer 4.0. Solution: 1. Free some hard drive space, delete old files, empty the
recycle bin, or move unneeded files to storage disks. After making these changes, reboot the computer and try the
Player again. If these steps do not help, please reply to this
message, keeping the message thread intact, indicating the behavior
you are now experiencing. Topic Area: System Configuration Product: RealAudio Player 2.0 Question: Why do I receive the error message: bandwidth too narrow or CPU too slow when I try to play RealAudio files? Solution: Do this by choosing the View menu, then the Preferences menu item. In the resulting Preferences dialog box, click on the Network tab, and then change the Bandwidth setting to 28.8 Modem. With the files being transmitted at 14.4 Kbaud, you will probably note that 28.8 RA files are choppy in comparison to 14.4 RA files. 14.4 RA files will naturally stream more smoothly that 28.8 RA files through a 14.4 Kbaud connection. Topic Area: System Configuration Product: RealAudio Player 3.0 Question: After installing RealAudio Player 3.0 for Macintosh, the Helper Application mime types are entered but not recognized by browser, will not install, or does not find application. Solution: 1. When trying to access a RealAudio link, a window comes up saying "..will open with the RealAudio Player." However, the Player does not come up and a alert window asks whether you would like to save or delete the file. 2. When installing the Player a message comes up which reads, "Could not open RA Player Installer (PPC)...sit after download, because application that created it could not be found..." 3. When trying to select a file type in the helper applications, TEXT is the only option. 4. The icon associated with the RealAudio Player in the helper applications is generic. 5. The downloaded .ram files appear without a RealAudio icon. If any of these symptoms occur, the Macintosh Desktop file has become corrupted. To rebuild the Desktop File, restart your Mac and hold down the Option and Command keys until a message appears which asks if you wish to Rebuild the Desktop, click "OK". Please contact Technical Support if you continue to experience difficulties Topic Area: System Configuration Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: You recommend Open Transport to use with RealAudio and RealPlayer, how do I get it? Solution: Open Transport 1.1 came with the update 2.0 for the Macintosh OS 7.5.2. This updated the Macintosh Operating System to 7.5.3, which, if MacTCP was installed, would install a program in the Apple Extras folder named Network Software Selector. Open Transport is intended as a replacement for MacTCP. The new Network Software Selector allows you to switch between MacTCP and Open Transport to insure backward compatibility with older network applications. Your system does not need the Network Software Selector installed in the Control Panel, under the Apple Menu, to run RealAudio unless you need backwards compatibility with older applications. To verify that your sound configuration is set correctly, under the Apple menu item, in the Sound Control Panel, under Sound In, Options, Internal CD is set to Playthrough (It has an X in the box). Call 1-800-SOS-APPLE or visit their web site at http://www.Apple.com
for assistance or more information. A list of download sites
is available from Apple at: http://www.info.apple.com/ Topic Area: System Configuration Product: RealAudio Player 3.0 Question: Windows 95 locks up, drops to DOS when using RealAudio Player 3.0 and S3 video chip with older drivers. Solution: The S3 chip set is found on the following manufacturer's video cards: Matrox, Cirrus Logic, and Diamond (Stealth) Many people upgrade from Windows 3.1 to Windows 95 or Windows NT and they do not realize they are using (legacy) real mode drivers, instead of the new virtual device drivers. A system upgraded from Windows 3.1 to Window 95 or Windows NT may even work fine for a while with the old video and sound drivers. But when the system is taxed, the older drivers will not perform correctly. Symptoms are apparent during installation, when using multiple applications, or large applications which tax the video display drivers. Symptoms that can occur are: · some parts of the image simply do not display. The common test for video drivers is, if it works okay with the Microsoft standard VGA driver and not with the one on the system, the problem is most likely the old driver. If you continue to experience difficulties, please contact Technical Support at: http://service.real.com/kb/
Topic Area: System Configuration Product: RealAudio Player 3.0 Question: Will the RealAudio Player work with the OS/2 or Warp operating systems? Solution: Many OS/2 users have successfully installed and used the RealAudio Player on their systems. We have instructions on setting this up available on our Web site at: http://www.realaudio.com/help/FAQ/os2warp.html The contents of that FAQ follow. ***********************************
1. Use the program Web Explorer Beta available from IBM URL www.teamos2.org/software/. Earlier versions may work also, but have not been tested. 2. In EXPLORE.INI set up the paths for MAILCAP and EXTMAP. Example for Web Explorer and TCPIP in D:TCPIP. Adjust accordingly. [advanced] 3. In MAILCAP.CAP add the line: audio/x-pn-realaudio; i:\raPlayer\rago.cmd %s 4. In EXTMAP.EXT add the line: audIo/x-pn-realaudio ram ra 5. Then make up a command file RAGO.CMD and put in i:\raPlayer\rago.cmd: /* Launch Real Audio Player for WebExplorer from OS/2 */ 6. Restart Web Explorer so it will pick up the changes 7. Go to URL www.realaudio.com and have some fun 8. Warning: this is a lot easier than it looks. The only known problems are a brief flash of an OS/2 window, and an unfortunate Windows GPF on exit of the Player.
Topic Area: System Requirements Product: RA Encoder 3.0 Question: Is there a version of the RealAudio Encoder for Windows 3.1.x ? Solution: There are versions of the RealAudio Encoder for Windows 95 and Windows NT currently available for download from the Progressive Networks Web site. More information about the Encoder and the process of content creation can be found at the following URL: http://www.realaudio.com/help/library/
Product: RealAudio Player 3.0, RealAudio Player Plus Question: Why do I hear clipped, garbled, jumbled sound from the welcome file after I install the RealPlayer 3.0 on my 486/33 DX? Solution: Note the hardware difference. A 486/33-DX for playing 14.4 encoded clips and the faster CPU, a 486/DX 66, is required to play 28.8 RA files. A Pentium processor is required to play stereo ISDN RA or RAM files clearly. For playing 14.4 RA files on RealAudio 3.0, the minimum system configuration is a 486/33DX, 14.4Kbps modem, 4MB RAM, 2MB of free hard disk space, a 16-bit sound card, an Internet connection using a SLIPP or PPP connection to an ISP, Ethernet, or LAN connection, and a TCP/IP Protocol stack (Winsock or equivalent). To play 28.8 RA files, the minimum system configuration is a 486/66 DX, 28.8Kbps modem, 16550 UART, 8MB RAM, 2MB of free hard disk space, a 16-bit sound card, an Internet connection using SLIP or PPP to an ISP, Ethernet, or LAN connection, and a TCP/IP Protocol stack (Winsock or equivalent). To play ISDN files, the minimum system configuration is a Pentium processor, ISDN modem, 16550 UART, 8MB RAM, 2MB of free hard disk space, a 16-bit sound card, an Internet connection using SLIPP or PPP to an ISP, Ethernet, or LAN connection, and a TCP/IP Protocol stack (Winsock or equivalent). To play Dual ISDN files, the minimum system configuration is
a Pentium, Dual Channel ISDN modem, 16550 UART, 8MB RAM, 2MB
of free hard disk space, a 16-bit sound card, an Internet connection
using SLIPP or PPP to an ISP, Ethernet, or LAN connection, and
a TCP/IP Protocol stack (Winsock or equivalent). Topic Area: System Requirements Product: RA Encoder 2.0 Question: What are the system requirements for the 2.0 RealAudio Encoder? Solution: The RealAudio Encoder is designed to work on the Windows 95 and Windows NT environments. The following table explains which hardware is required for specific encoder uses. Note that different hardware is required for encoding from a file and encoding a live audio stream. REQUIREMENT FILE ENCODING LIVE ENCODING Note: The Encoder does not support stereo files, or compressed variants of the formats .wav, .au, .pcm. If you encounter problems encoding a file, please verify that it is not in a compressed format or stereophonic. If it is, use a sound editing utility to convert it to a supported format. The 2.0 version of the RealAudio Encoder can be downloaded from the following URL: http://www.realaudio.com/products/encoder2.0.html#download Note: The RealAudio Encoder 2.0 will not run on Win32s for Windows 3.1.x. Topic Area: System Requirements Product: RealAudio Player 2.0, RealAudio Player 3.0, RealAudio Player Plus, RealPlayer 4.0 beta, RealPlayer Plus 4.0 beta Question: Error 41: Requested RealAudio Decoder cannot be found or cannot be used on this machine. Solution: · "Error 41: Requested RealAudio Decoder cannot be found or
cannot be used on this machine" These errors are generated when you try to play a RealAudio file on a system that is not equipped with a Floating Point Unit (FPU). The real time algorithm used to decode the files requires an FPU(math-coprocessor) because the decoding is math intensive. This error should only occur when trying to play a RealAudio file on a computer lacking an FPU. The only solution to this problem is to use the RealAudio Player on a system equipped with an FPU. For Windows users, this means a 486DX or Pentium processor. If you use the MacOS, this means a 68040 (not 68LC040) or a PowerPC processor. Please check the Documentation if you are unsure of the system requirements at: http://www.real.com/help/library/ Topic Area: System Requirements Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: When using the RealPlayer I receive errors indicating poor CPU performance, the Player slows to 0 frames per second or indicates that the system performance is slow. Solution: The minimum system requirements for the RealPlayer 4.0 for Windows 95 or NT 3.51 or better are as follows: · Windows 95 The minimum requirements for the Macintosh are: Note: MacTCP 2.04 or 2.06 will work, but Open Transport is preferable. These are minimums, and while the RealPlayer 4.0 will run, you will get much better results with higher performance hardware. For instance, the following Windows configuration will give a better playback experience: · Windows 95 On the Macintosh, the following system will give better performance
than the minimum stated above: On the PowerMac, increasing the number of colors the video driver is set to handle in the monitor control panel will greatly improve the ability to handle RealVideo files. This is due to the increased numbers of calculations the display driver has to manipulate to reduce millions of colors to thousands, or 256 in order to display video at these reduced color settings. Far more CPU cycles are required to reduce millions of colors to 256 for example, than to reduce millions to thousands, or thousands to 256. The RealPlayer's performance will improve with faster processors, more RAM available, and a faster connection. For Audio Only a 486/66 DX is the minimum Windows based systems.
The RealPlayer 4.0 requires a PowerMac as the minimum to run
audio or video. Topic Area: System Requirements Product: RealAudio Player 2.0 Question: The connection I am using is going at 28.8 Kbps or greater, why do I receive audio at 14.4 only? Solution: The RealAudio Encoder 2.0, which is used to make RealAudio clips, supports two encoding algorithms only, 14.4 Kbps and 28.8 Kbps. Regardless of the type of connection, such as 14.4, 28.8, ISDN, T1 or T3 line, the RealAudio Player will only display a 14.4 Kbps network stream, a 28.8 Kbps network stream, or live play through. Simply put, the RealAudio Player is indicating what type of content it is receiving. Topic Area: Transmission Speed Product: RealAudio Player 2.0 Question: If my system connects at 14.4Kbaud, can it play 28.8 RA files? Solution: To do this, click on the "View" menu, then select "Preferences". In the Preferences dialog box, click on the "Network" tab. Within this tab, set the "Bandwidth" field to "14.4 Modem". Then click on the "OK" button. While this trick will allow you to play 28.8 RA files, PN does not recommend it because the audio quality will be far less than optimal. Please consider upgrading your modem to a faster model. Topic Area: Transmission Speed Product: PN Support Question: How do I determine how fast my Internet connection is? Solution: The following information outlines the method of connection and the rate per second for each method: Method = Rate Per Second This information can be used to determine what algorithm is the most appropriate for your connection speed. Topic Area: Transmission Speed Product: RealAudio Player 3.0 Question: RealAudio Player 3.0 continues to rebuffer, although I don't seem to have any packet loss. What is happening? Solution: Check the difference between what connection speed your ISP is providing you and what the requirements for file you are playing requires to be played clearly. You can do this in the Player menu items by going to View, Statistics, Details. Under bandwidth, the top option, "Clip" displays what bandwidth in bits per second (bps) the file requires and "Current" displays what bandwidth or connection rate your ISP is supplying you with. The behavior that you are experiencing is generally caused by "thin" bandwidth, thus the Player can not support the file you are trying to play. We recommend you contact your ISP or System Administrator regarding improving the quality of the connection in order to provide a consistent connection at a bandwidth capable of supporting the file format you expect to use. This should be based on the speed of the computer's CPU and the bit rate of the connection, such as a 28.8 modem or a direct network connection like a T1. For example: Using a 486/66 DX computer with a 28.8 modem, the 3.0 RealAudio Player or Player Plus should be able to play "28.8 Mono, full response" through a 16.0 Kbps connection. If your modem displays less then this in the modem software, or it fluctuates below this then the Player will not be able to deliver clear, refined and continuous sound for this file format. Please see the table below for more information: The following is the actual bit rate required to transmit each RealAudio codec: RealAudio 2.0 - 14.4 8.0 Kbps The 3.0 Player was designed to buffer in an attempt to improve the sound quality of the RA file that is being played. This behavior is more likely to occur if the clip requires a transmission rate close to the actual connection speed. There is no easy solution from within the Player to resolve buffering problems or loss of sound quality. You can try connecting at a time when traffic on the Internet is lighter, upgrading to a faster modem, or switching to an ISP with less traffic. You can also try setting your connection bandwidth to a higher setting than your actual bandwidth. In order to do this, please do the following: 1. Under the View menu, Select Preferences. Have fun using RealAudio!
Topic Area: Transmission Speed Product: RealAudio Player 2.0 Question: When will there be a native version of the Player for NeXT? Solution: Please visit the PN Web site periodically for updates on all our products.
Topic Area: Unknown Issues Product: RealAudio Player 3.0 Question: When playing an RA file with the Player, I get "Error 19: An error occurred while trying to connect to the RealAudio Server" Solution: If you get this error on some RealAudio Web sites, but not others, this is the likely problem. This error can occur on builds below 180 of the beta RealAudio Server. In this case Progressive Networks would appreciate it if you notified both us and the Web site of the problem so action can be taken quickly. Please take careful note of the URL for ease of finding the outdated Server. Thank you for using RealAudio 3.0. Topic Area: Unknown Issues Product: RealPlayer 4.0, RealPlayer Plus 4.0 Question: When playing an RA/RM file, on MacOS, displays MacOS error type 1 or type 11, or freezes, bombs or crashes Solution: Please perform the following troubleshooting steps to find the conflicting extensions. 1. Check all the cable and connections on the system, and verify that the computer's devices and ports are securely connected. 2. Rebuild your desktop file. 3. Restart the Macintosh with extensions all turned off. 4.Then, from the Control Panel, Extension Manager select "System 7.x.x " , close the panel and restart the Mac. The system will now have just the standard set of Apple's features and extensions turned on, including Internet connectivity. 5. Once you've restarted with minimal extensions, launch the
Player. 6. Next, play the sample file that installs with the Player.
If the Player works under these conditions, then the original errors were caused by an extension conflict. Follow the procedure below "Troubleshooting Extension Conflicts" to determine the conflicting extension. Troubleshooting Extension Conflicts To troubleshoot which extension or group of extensions creates the conflict, use the Extension Manager to add back extensions in groups of five. After each addition, restart the Mac and run the Player. Keep adding and testing until the system hangs or a system error type 1 or type 11 error occurs again. Use the process of elimination on the most recently added extensions to find those which cause the conflict. Checkmarks indicate which extensions are on. This will enable you to discover which extension(s) are creating the extension conflict. Then create a custom set of extensions which do not conflict with the Player. If you need to use the Extension(s) which cause the errors, for other functions, switch from your "normal" set to your "custom" set when using the Player. If you continue to receive system error type 1 or type 11 after rebuilding the desktop with minimal extensions, follow the procedure outlined below for "Performing a Clean Install". Performing a Clean Install To resolve error type 1 or type 11 perform a clean install of the Player software. To do this; trash or delete the current RealAudio or RealPlayer Player and reinstall the version of Player you wish to use. To delete all RealPlayer files from your Macintosh, including the Player preference file: 1 Select Find File" from the Finder's File menu on the main
desktop. Before you run the Player installer again, make sure you temporarily disable all your Extensions. You can do this by restarting your Macintosh with the Shift key held down, keeping it held down until you see the message "Starting Mac with Extensions off". Once this is done, run the Player installer again. Be sure to turn the standard MacOS System extensions on again. This will restore the Mac's network connectivity. To do this: 1. Under the Apple menu select the Control Panel Should these steps fail and MacOS error type 1 or 11 errors continue to present difficulties, or the Mac freezes or bombs, please provide this information to Progressive Networks Technical Support Engineers at: http://service.real.com/contact/email.htm
Topic Area: Unknown Issues Product: PN Support Question: Customer has a question and did not provide enough information to resolve it. Solution: Information regarding this issue may be on our most Frequently Asked Questions page at: http://www.real.com/help/FAQ/ You may also query at: http://service.real.com/kb/ which is the Progressive Networks Technical Support Knowledgebase, and contains an extensive collection of solutions to problems our customers have reported. The final option is to submit a technical support request via our technical support Web page at: http://service.real.com/contact/email.htm We regret the delay caused by the extra submission step. However, this form collects system and network connection information which allows us to pinpoint and solve Player problems quickly, and usually in one try. Thank you, in advance, for your patience.
Topic Area: Unknown Issues Product: RealAudio Player 2.0 Question: When I try to install RealAudio Player on my Macintosh, I get the error "The data fork of "RA Player Installer(fat).sea" may be damaged" Solution: As a first option, we recommend that you try reinstalling the Player from the hard drive with the extensions turned off. This will verify that there either is or is not a conflict with the system's extensions. If you still receive this or a different error, we recommend that you download the Macintosh version of the Player again because the file is probably corrupted. Before doing this, please check all cables on your system to make sure they are not loose. After downloading the installation file, try installing it again. Topic Area: Unknown Issues Product: RealAudio Player 2.0, RealAudio Player 3.0, RealPlayer 4.0, RealAudio Player Plus, RealPlayer Plus 4.0 Question: When visiting some sites, I receive an error message about "loss correction". How can I correct this? Solution: With most versions of RealAudio or the RealPlayer (including Plus versions), you will not have a "Loss correction" option when you follow the steps provided by going to the Preferences menu item and clicking on the Network tab. Technical Support is researching this issue and we will provide a solution as soon as one is available. The solution will be documented in our online knowledgebase at: http://service.real.com/kb/
Topic Area: Unknown Issues Product: RealAudio Player 2.0 Question: Can I access an SGI's RealAudio Player from an Xterm or MAC-X? Solution: With X, you can display an application on any computer that has an X server running. Currently, there is no portable way to "throw" audio from one computer to another. This problem will remain until there is an audio server available which is universally accepted among all UNIX vendors. Topic Area: Unknown Issues Product: RealAudio Player 2.0 Question: RealAudio for Windows will not load and errors occur Solution: · The RealAudio Player will not load The 32 bit version of RealAudio 2.0 for Windows 95 and Windows
NT requires a 32-bit Winsock. If the browser your system is
using is a 16 bit Winsock, the 32 bit RealAudio Player will
not work.
There are two options to resolve this problem. The ideal option
is to get a 32-bit browser. The other is to install the Windows
3.1x (16-bit) version of the Player in place of the 32-bit version.
The 16-bit version is listed on our Web site for Windows 3.1x
It is available at the following URL:
http://www.realaudio.com/products/Player2.0.html
Choose Windows 3.1x as your operating system, and download
RA16_201.EXE
Uninstall the current RA Player installation before installing
RA16_201.EXE. Having more than one version of the Player installed
on a system may result in operation conflicts or failure to
run.
You can install the 16-bit version of the RealAudio Player
for Win 3.1x using one of these methods:
Windows 3.1x/NT Windows '95 If, after installation, you receive the "Helper application
not found" message, you need to configure Netscape manually
to use the RealAudio Player. This is done by following these
steps:
1. Start Netscape Navigator, click on the Options Menu, and
select General Preferences. Topic Area: Winsock Product: RealAudio Player 3.0, RealAudio Player Plus
Question: I am receiving Error: WSAENOTSOCK (-1) by RAPLAYER
when attempting to use the RealAudio Player/Player Plus 3.0.
Solution: - "Error 55: Error locating Winsock Services" We recommend you go to Trumpet's site at www.trumpet.com and
download and install the most current version of the Win3.1.x
compatible winsock. After you have installed the Trumpet winsock
in your Windows/System directory, then search for and either
remove or rename any other winsocks. If you need different winsocks
to connect to separate ISPs, rename them. If you have need for
only one winsock, remove all those winsock files not found in
the Windows/System subdirectory.
In order to do a search in Window 3.1.x, do the following:
1. From the File Manager, click "File". Any file that is not in your Windows/System subdirectory directory,
you should rename it. To rename a file, click on the file name,
then choose File, then click Rename. Type in "winsock.old" and
hit Enter. Do this for all such files.
5. Repeat the above steps using "wsock32.dll" and "wsock.DLL.
You may need to switch these file names when you need to use
software that requires a different winsock other than the current
one.
If you have no need for multiple winsocks, then click on the
Start menu, and then the Find menu item and look for winsock.dll.
Any file you find somewhere other than in your Windows/System
subdirectory directory, delete, careful not to delete your new
installation of Trumpet's winsock.
Have fun using RealAudio! Topic Area: Winsock Product: RealAudio Player 2.0
Question: Get the error "unable to locate winsock" when using
RealAudio Player for Windows '95/NT on ISP MindSpring
Solution: · "error locating winsock services" The Windows '95/NT (32-bit) version of RealAudio is incompatible
with the current NTSI winsock that the MindSpring dialer uses.
There are two solutions to this problem. One is to use the Windows
3.1x (16-bit) version of the RealAudio Player instead of the
Windows '95/NT version. The other is to set up Dial Up Networking
(DUN).
To install the Windows 3.1 (16-bit) version of the RealAudio
Player 2.0, first run the uninstall program for the Windows
'95/NT (32-bit) version of the Player, then download the RealAudio
Player for Windows 3.1, http://www.realaudio.com/products/Player/index.html,
and finally, install it.
To set up DUN, please see MindSpring's documentation at the
following URL:
http://help.mindspring.com/ng/mshelpfaq.html#2.11
This is titled, "How to setup Win95 Dialup Networking (DUN)".
DUN is used in place of MindSpring's access panel.
When connecting to the Internet through MindSpring -- Netscape,
MS Internet Explorer, Eudora, etc. can be accessed through DUN.
MindSpring provides extensive technical support and help pages
though their site at:
http://www.mindspring.com
In summary, MindSpring's current winsock is incompatible with
the RealAudio Player for Windows '95/NT. To fix this, either
switch to the Windows 3.1 Player, or install DUN.
Topic Area: Winsock Product: RealAudio Player 3.0, RealAudio Player Plus
Question: When playing a RA, RM, or RAM remote file on Win
95 or WinNT on RealAudio Player 3.0 or RealAudio Player Plus
3.0, I receive "Error 19: An error occurred while trying to
connect to the RealAudio Server".
Solution: Other possible causes for this error are documented at:
http://www.real.com/help/errors/error19.html
If error 19 occurs every time you try to listen to a RA or
RAM file on any Web site, but you can play the welcome.ra file
from your RealAudio folder, your winsock needs to be updated.
To resolve this error, upgrade your winsock and browser to
a 32-bit version, or install the 16-bit version of the RealAudio
Player. The ideal solution is to download and install the 32-bit
browser and winsock from your ISP (Internet Service Provider's)
web site. If you experience difficulties, contact your ISP for
information about upgrading to a 32-bit version of winsock and
browser.
Have fun using RealAudio!
Topic Area: Winsock Product: RealAudio Player 2.0
Question: RealAudio 2.0 for Windows runs, but no sound comes
out of the speakers
Solution: · The RealAudio Player will not load The 32 bit version of RealAudio 2.0 for Windows 95 and Windows
NT requires a 32-bit Winsock. If your browser is using a 16-bit
Winsock, the 32-bit RealAudio Player will not work.
There are two options to resolve this problem. The ideal option
is to get a 32-bit browser. The other is to install the Windows
3.1 (16-bit) version of the Player in place of the 32-bit version.
The 16-bit version is listed on our Web site for Windows 3.1x
It is available at the following URL:
http://www.realaudio.com/products/Player2.0.html
Choose Windows 3.1x as your operating system, and download
RA16_20.EXE
Uninstall the current RA Player installation before installing
RA16_20.EXE. Having more than one version of the Player installed
on a system may result in operation conflicts or failure to
run.
You can install the RealAudio Player for Win 3.1 using one
of these methods:
Windows 3.1/3.1.1, Windows NT
From Program Manager, select File, then the Run menu item,
and then the Browse button. or If, after installation, you receive the "Helper application
not found" message, you need to configure Netscape manually
to use the RealAudio Player. This is done by following these
steps:
1. Start Netscape Navigator, click on the Options menu, and
select General Preferences. Topic Area: Winsock Product: RealServer 4.0 beta
Question: When attempting to play a .RA or .RM file I placed
on my web site, it downloads rather than streams.
Solution: The first method for streaming RealAudio or RealVideo content
is to use a RealServer. The EasyStart 60 Stream RealServer 4.0
is available for free download from our Web site located at:
http://www.real.com/products/server/easystart/index.html
This version of the RealServer 4.0 allow 60 simultaneous connections
to the server and is licensed for live broadcasting.
If your Internet Service Provider (ISP) will not allow the
use of the RealServer 4.0, you can still provide RealAudio or
RealVideo content on your Web site using HTTP streaming, though
the total number of simultaneous streams allowed by this method
is roughly 3. Because of this, we do not recommend this method
if there will be many people visiting your site all at once.
HTTP enables content providers to stream RealAudio/RealVideo
content from a World Wide Web server. While this method is not
as robust, it provides a reasonable method for providing content.
Before you can stream clips through HTTP, you must define the
following MIME types for your World Wide Web server:
audio/x-pn-realaudio (files with a .ra or .ram file extension) Some World Wide Web servers are pre-configured with these MIME
types. For more information about how to configure MIME types
for your web server, please see your server manual.
Note: If you are running a web page off an ISP server, send
mail to the ISP administrator asking them to setup the RealAudio
mime type.
To stream content using HTTP:
1. Copy your encoded files (files with the .ra or .rm extension)
to your World Wide Web server.
2.Use a text editor (such as Notepad) to create a metafile
containing a RealAudio/RealVideo URL. For example, the contents
of your file should be in the following form:
http://hostname/path
where hostname is the name of your World Wide Web server.
For example: www.realaudio.com
Note: Refer to Creating Metafiles. This file works similarly,
except it uses http as the protocol instead of pnm.
3.Save your metafile in as text using a .ram filename extension.
4.In your HTML document, reference the metafile in a hyperlink.
For example:
A HREF="filename.ram" You can use relative or complete paths. If you use complete
paths, you must include both the hostname and the complete path.
For example:
A HREF="http://www.ra.com/home/welcome.ram"
5.When a user clicks on the link, the audio or video file(s)
begin to download. The RealAudio Player or RealPlayer begins
playing after a few seconds; it does not need to wait for the
entire file to be downloaded.
The HTTP streaming feature is only supported in the 3.0 or
newer versions of the Player. If you have a prior version, the
most current upgrade is available for download at the following
URL:
http://www.real.com/products/Player/Playerdl.html
Please be sure to uninstall your current version of the Player
prior to installing the upgrade.
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