Case Study
by Linda Lane
UX Researcher and Sr Designer
Understand and document sales teams' business deals needs, for tracking deals, opportunity and related customer information to create an internal sales process application. Application to be responsible through all stages of a deal to engagement. Users are enabled to create deal, go through the deal preparation steps, analyze risk management, compile financials, management reviews, team lead approvals, write and revise contracts. signoffs, engagement, to deal completion.
View deal artifacts, abandon deal, take offline, import deal form, import inflight sales, sale and finish later
Interface with cross-functional teams, PM's, developers, database admins, test, help set priorities in regular meetings, reach measured goals, and work with client management to produce the best information and user experience possible. Work with teams offshore and onshore. Gain approval for content, design, functionality, test, and publish.
One of the client's requests was for a colorful site to reflect the vigor and life of the enterprise architecture unit, and the users they serve. Easy to learn self-guided easy to learn self-service is the norm, only exceptions being handled manually. Everything else should be instantly available and easily to configure, chose, download and install.
21+
Pages plus a corporate blog
160K+
Users are Employees + Vendors
65
Countries
Style Guide Slide Show
