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UX Design & Research Process

These link to an outline of UX design processes we use: 


Tools:  Adobe Suite Photoshop, Balsamiq, Figma, Zeplin, Axure, Slack, Visual Studio, notepad, HTML / CSS scripting, Microsoft Teams, Microsoft Office, social networks, Search, SEO, Illustration, photography, writing & creating content, Windows, Mac, UNIX, command-line interfaces, SDLC - Agile, Waterfall


Communication preferences
Gather requirements
Heuristic Evaluation
Usability Review

Competitive Analysis

Stakeholder Interviews

User Interviews

Business process review
Document requirements

Competitive intelligence / market research

Document Design




User Journey Map

Information Architecture

Interaction Design

Visual Design

Security Plans / Reviews

Marketing plans 
Release Timing

Sign offs

Design Specifications

Design Assets
High Fidelity wireframes
Visual / Interaction designs

Design & Interaction Style Guide

SLA comments


Usability Testing

A/B Testing
Collect and analyze customer feedback

Analyze metrics

Iterative design planning

Store tagged project documents

Post mortem
Plan next sprint, phase, or version

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